Administrative Assistant: Customer Service & Records

ALS Laboratories (UK) Ltd; Coventry; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 25–30 days

Pension

Sick pay

Leave purchase

Learning/study support

Job summary

ALS Laboratories (UK) Ltd in Coventry is seeking an organised Administration Assistant to support the Customer Service Co-ordinators and maintain accurate records. You will handle reception duties, process orders, check documentation and assist with general administration in a busy commercial environment.

The role offers full-time, permanent employment with hours 37 per week and an annual salary of £25,879.

Qualifications

• Excellent planning, organisational and time-management skills.
• Strong written and verbal communication skills.
• Professional, flexible and customer-focused approach to work.
• Experience using IT systems, including Microsoft Office.

Responsibilities

• Field telephone calls and provide reception cover when required.
• Process orders accurately and efficiently.
• Check job documentation to ensure information is complete and accurate.
• Scan, file and archive documents according to procedures.
• Arrange collections and deliveries.
• Respond to enquiries with the appropriate information or route to the right team.
• Process invoice approvals and complete pre-registration for customers.

Skills

Planning

Organisation

Time management

Communication

Customer focus

Tools

Microsoft Office

Job description

ALS Laboratories (UK) Ltd in Coventry is seeking an organised Administration Assistant to support the Customer Service Co-ordinators and maintain accurate records. You will handle reception duties, process orders, check documentation and assist with general administration in a busy commercial environment.

The role offers full-time, permanent employment with hours 37 per week and an annual salary of £25,879.