Hybrid Sales Support & Customer Experience Specialist

ALS Laboratories (UK) Ltd; Coventry; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual Leave 25–30 days + public hols

Group Personal Pension Plan

Car Parking on-site

Perkbox membership

Learning/study support

Job summary

ALS Laboratories (UK) Ltd is seeking a proactive Sales Support Assistant in Coventry. The role provides administrative support to the Waters Sales and Customer Services teams, helping manage client accounts, quotations and onboarding while coordinating with labs and subcontracting.

The successful candidate will handle calls, maintain records and assist with tenders and communications. Hybrid working is possible after training and probation, with a full-time permanent contract and salary of

Qualifications

• Educated to A Level standard, or equivalent.
• Experience in a customer-facing role is desirable.
• Knowledge of the environmental, water testing or laboratory services sector would be advantageous.
• Experience using CRM systems, customer portals or similar business systems would be beneficial.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Outlook and the wider Microsoft Office suite.
• A customer-focused approach, with the ability to build positive relationships with clients and colleagues.

Responsibilities

• Maintain the Sales function’s back-office administration and records.
• Handle incoming calls and make outbound calls to prospective and existing clients.
• Prepare and issue quotations, supporting opportunities from initial enquiry through to project activation.
• Onboard new customers, activate projects and provide the information required for a smooth transition.
• Act as a key link between Sales, laboratory and Customer Services teams, including chasing progress and updates.
• Support the Sales team with the preparation of tenders, bids and quotations.
• Coordinate, prepare and send communications to clients and internal business stakeholders.
• Set clients up on the online Customer Solutions Portal, manage account changes and provide troubleshooting support.
• Provide general administrative support across back-office, Sales, subcontracting and Customer Services activities.
• Deputise for the Sales Support Team Leader when required.

Skills

Customer-facing experience

Excellent communication

Organisational skills

Independent planning

Collaborative team player

Education

A Level standard or equivalent

Tools

CRM systems

Microsoft Office (Outlook, Office)

Job description

ALS Laboratories (UK) Ltd is seeking a proactive Sales Support Assistant in Coventry. The role provides administrative support to the Waters Sales and Customer Services teams, helping manage client accounts, quotations and onboarding while coordinating with labs and subcontracting.

The successful candidate will handle calls, maintain records and assist with tenders and communications. Hybrid working is possible after training and probation, with a full-time permanent contract and salary of