Administrative Officer - Customer & Data Ops

Brook Street; Hull and East Yorkshire; In loco; GBP 15.000 - 22.000; Tempo pieno

Descrizione del lavoro

Brook Street is recruiting an Administrative Officer to join a busy operational team in York. The role is office-based with potential hybrid working later and may include weekends.

You must have space at home for a work printer and be prepared for shifts from 8:00 to 19:00 with training in 9:00–17:00 hours. Key duties include high-quality customer service via phone and email, data entry and management across systems, and accurate documentation within deadlines.

Competenze

• Strong customer service skills with the ability to handle telephone and email enquiries professionally.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise competing workloads.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Flexible, resilient and comfortable working in a fast-paced environment.
• MS Office experience (Outlook, Word, Excel)

Mansioni

• Communicate clearly, confidently and professionally with internal and external stakeholders via telephone and email.
• Respond to customer enquiries using approved guidance and knowledge systems, ensuring accurate and timely resolutions.
• Maintain and update customer records and databases in line with policies and data protection requirements.
• Produce and issue documentation accurately and within agreed timescales.
• Manage shared and personal mailboxes, customer enquiries and administrative workflows.
• Enter, update and validate data across multiple systems.
• Monitor trackers and maintain quality standards across administrative processes.
• Support operational priorities and undertake additional tasks as required by management.
• Assist with critical response activities, including disease outbreak support where necessary.
• Identify opportunities to improve administrative efficiency and customer service.
• Share knowledge and best practice with colleagues and contribute to a collaborative team environment.

Conoscenze

Customer service

Communication

Organisation

Attention to detail

Teamwork

Independent working

Adaptability

Strumenti

Microsoft Office

Descrizione del lavoro

Brook Street is recruiting an Administrative Officer to join a busy operational team in York. The role is office-based with potential hybrid working later and may include weekends.

You must have space at home for a work printer and be prepared for shifts from 8:00 to 19:00 with training in 9:00–17:00 hours. Key duties include high-quality customer service via phone and email, data entry and management across systems, and accurate documentation within deadlines.