York Hybrid: Business Services & Admin Officer

Cafcass (Children and Family Court Advisory and Support Service); West Kilbride; Híbrido; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing support

Excellent benefits

Flexible working

Descripción de la vacante

Ccafcass in York is recruiting for a Business Services Officer on a fixed-term contract until May 2027, with potential extension. The role supports colleagues in-office while enabling some remote working, requiring regular presence in the York office and strong admin skills.

You’ll handle case progression, referrals, letters, and information packs, while maintaining professional communication and teamwork in a busy environment.

Formación

• NVQ2 in Business Administration or equivalent required.
• Proficiency in MS Office to a basic/intermediate level.
• Strong communication skills across email, phone and in person.
• Team player who thrives in a busy environment.
• Ability to prioritise tasks and meet deadlines.

Responsabilidades

• Monitoring case progression.
• Receiving referrals from the Court or Cafcass Intake Team.
• Create, update, and close cases in the case management system.
• Sending letters and information packs to service users.
• Identify missing information and follow-up as required.
• Receive and deal with telephone enquiries.
• Meet and greet visitors, including service users.
• General admin support.

Conocimientos

NVQ2 in Business Administration

MS Office (basic/intermediate)

Clear, confident communicator viaEmail

Team player

Prioritise in fast-moving env withDead

Educación

NVQ2 in Business Administration

Herramientas

MS Office

Descripción del empleo

Ccafcass in York is recruiting for a Business Services Officer on a fixed-term contract until May 2027, with potential extension. The role supports colleagues in-office while enabling some remote working, requiring regular presence in the York office and strong admin skills.

You’ll handle case progression, referrals, letters, and information packs, while maintaining professional communication and teamwork in a busy environment.