Administrative Officer

Brook Street; Holyhead; On-site; GBP 40,000 - 60,000; Full time

Job summary

An agency offering administrative roles in Holyhead is seeking dedicated Administrative Officers to assist HMRC during a critical transition. You will act as the point of contact for customers, accurately gather information, and manage data entry in systems. The position requires good communication skills and the flexibility to work shifts, including nights. This temporary ongoing role provides various benefits including annual leave and full training.

Benefits

34 days annual leave

Full training provided

Qualifications

• Willing to undergo a health assessment.
• Availability for the full duration of the assignment.
• Ability to work a continental shift pattern including various shifts.

Responsibilities

• Act as the primary point of contact for customers.
• Gather information directly from customers accurately.
• Input information into systems promptly.
• Resolve issues or queries or escalate as necessary.

Skills

Good communication skills

Good interpersonal skills

Flexible approach

Positive attitude

Job description

Administration Officer

Salary: £18.27 per hour

Location: Holyhead - Inland Border Facility - LL65 2YQ

Job Type: Temporary ongoing

Working hours: 4 on 4 off fixed days Monday - Sunday. Shift times are 7am - 7:30pm

Long term, temporary roles are available now with our client, HMRC. They are looking for Administrative Officers to support the transition period as the UK moves to operating a full, external border as a sovereign nation.

As part of a team, you will work to carry out a range of documentary functions on goods before they are cleared into and from the United Kingdom. You will need to be self‑motivated, flexible and prepared to work across a range of duties as you support the nation in this critical time. The role is based at one specific location and requests for home and remote working will not be possible.

What you’ll need to do

• Act as the primary point of contact for customers
• Gather information directly from customers accurately
• Input information into systems, ensuring details are entered correctly and promptly
• Resolve issues or queries, or escalating to a line manager as necessary

What we’ll need from you

• Good communication skills, both written and verbal
• Good interpersonal skills, a flexible approach and a positive attitude
• Availability for the full duration of your assignment
• Willing to undergo a health assessment to determine ability to carry out the role safely and effectively
• Ability to work a continental shift pattern which includes early, late and night shifts

Benefits

• 34 days annual leave (accrued pro rata)
• Full training provided

HMRC in partnership with Brook Street are committed to an organisation that reflects the very best of 21st century Britain and encourage applications from all backgrounds and circumstances. We’re proud to be a Disability Confident Employer and we were the first organisation to be Clear Assured, which recognised our efforts to recruit and retain employees with disabilities. To date we have been recognised by the Times Top 50 Employers for Women, named a Stonewall Star Performer, and listed by Business In The Community as an inclusive employer for race.

Brook Street is proud to support the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet essential criteria for the vacancy. Candidates with a disability and/or who are veterans or spouses/partners of military personnel who meet all essential criteria are encouraged to apply via the Brook Street website. In case of a high volume of ex‑military candidates, the best candidates from that group will be interviewed.

If you are interested, please don’t hesitate to apply now with your most up‑to‑date CV and our team will be in touch.