Child Services Reception & Admin Officer

5 Star Recruitment; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

5 Star Recruitment seeks a Service Support Officer (Reception) to provide efficient administrative support across the division and to run the reception desk, delivering high quality customer care to visitors and callers.

The role requires handling sensitive information, complying with Data Protection and health and safety guidelines, and assisting frontline staff to focus on core activities within childrens services.

Qualifications

• Knowledge of the nature and operation of Childrens services department.
• Interpersonal skills, so as to deal appropriately with a wide range of people in a variety of settings e.g. reception cover and on the telephone.
• An understanding of the principles of a quality customer care service.
• Understanding of how to organise and prioritise own workload.
• A general understanding of the principles and applications of Diversity in the workplace.
• An awareness of health and safety issues within an office environment.
• Understanding and appreciating the importance of and need for confidentiality.

Responsibilities

• Carry out administrative functions in line with service policies and Government requirements.
• Maintain up‑to‑date knowledge of the legal framework and Government guidelines.
• Provide information and guidance to Social Work Practitioners and Managers.
• Update information systems ensuring records are current for statutory returns.

Skills

Interpersonal skills

Literacy skills

Numerical skills

Problem solving

Organisation

Time management

Confidentiality

Job description

5 Star Recruitment seeks a Service Support Officer (Reception) to provide efficient administrative support across the division and to run the reception desk, delivering high quality customer care to visitors and callers.

The role requires handling sensitive information, complying with Data Protection and health and safety guidelines, and assisting frontline staff to focus on core activities within childrens services.