Customer-Focused Business Support Officer

Birmingham Children's Trust; Birmingham; Hybride; GBP 16 000 - 21 000; Temps partiel

Avantages offerts par ce poste

On-site parking

30 days leave + bank holidays

Hybrid working

Local government pension scheme

Résumé du poste

Birmingham Children’s Trust is seeking a part-time Business Support Officer to join our Family Time and Conference Service. You will support reception operations, handle customer enquiries in person and by phone, and help allocate and prioritise work for the Business Support Assistants.

You will manage rosters, raise purchase orders, handle invoices, and maintain children’s records. A friendly, proactive team player is essential to deliver high-quality service.

Qualifications

• Strong understanding of customer service.
• Pro-active team player with ability to work flexibly across buildings.
• Ability to manage conflicting priorities and use own initiative to respond to problems.
• Ability to work under pressure and meet deadlines.
• Good attention to detail in a busy, diverse team environment.
• Ability to communicate complicated or sensitive information orally and in writing.

Responsabilités

• Provide reception support for internal and external customers.
• Resolve customer enquiries face-to-face and by telephone.
• Assist with allocating work to Business Support Assistants.
• Prioritise workloads and manage inboxes.
• Raise purchase orders and deal with invoices.
• Update children’s records and support building enquiries.
• Collate and monitor statistical information as directed.

Connaissances

Customer service

Prioritisation

Communication skills

Teamwork

Flexibility across buildings

Description du poste

Birmingham Children’s Trust is seeking a part-time Business Support Officer to join our Family Time and Conference Service. You will support reception operations, handle customer enquiries in person and by phone, and help allocate and prioritise work for the Business Support Assistants.

You will manage rosters, raise purchase orders, handle invoices, and maintain children’s records. A friendly, proactive team player is essential to deliver high-quality service.