Customer-Focused Business Support Officer

Birmingham Children's Trust; Birmingham; Hybrid; GBP 16,000 - 21,000; Part time

Benefits offered by this job

On-site parking

30 days leave + bank holidays

Hybrid working

Local government pension scheme

Job summary

Birmingham Children’s Trust is seeking a part-time Business Support Officer to join our Family Time and Conference Service. You will support reception operations, handle customer enquiries in person and by phone, and help allocate and prioritise work for the Business Support Assistants.

You will manage rosters, raise purchase orders, handle invoices, and maintain children’s records. A friendly, proactive team player is essential to deliver high-quality service.

Qualifications

• Strong understanding of customer service.
• Pro-active team player with ability to work flexibly across buildings.
• Ability to manage conflicting priorities and use own initiative to respond to problems.
• Ability to work under pressure and meet deadlines.
• Good attention to detail in a busy, diverse team environment.
• Ability to communicate complicated or sensitive information orally and in writing.

Responsibilities

• Provide reception support for internal and external customers.
• Resolve customer enquiries face-to-face and by telephone.
• Assist with allocating work to Business Support Assistants.
• Prioritise workloads and manage inboxes.
• Raise purchase orders and deal with invoices.
• Update children’s records and support building enquiries.
• Collate and monitor statistical information as directed.

Skills

Customer service

Prioritisation

Communication skills

Teamwork

Flexibility across buildings

Job description

Birmingham Children’s Trust is seeking a part-time Business Support Officer to join our Family Time and Conference Service. You will support reception operations, handle customer enquiries in person and by phone, and help allocate and prioritise work for the Business Support Assistants.

You will manage rosters, raise purchase orders, handle invoices, and maintain children’s records. A friendly, proactive team player is essential to deliver high-quality service.