Administrative Coordinator

Tirebuck Recruitment; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK provider in critical infrastructure is seeking an Administrative Coordinator in Solihull. This hybrid role involves managing site access for projects across the UK and Europe, ensuring compliance with health and safety requirements. Candidates should exhibit strong organisational skills, proficiency in Microsoft Office, and be adept at communication within a collaborative team. The position offers professional development opportunities and modern office benefits.

Benefits

25 days’ holiday + bank holidays

Annual bonus scheme (up to 10%)

Free on-site parking

Optional private medical cover

Pension scheme + additional employee benefits

Training development opportunities

Qualifications

• Proactive and organised with strong communication skills.
• Ability to manage multiple tasks effectively.
• Experience in a technical or operational environment.

Responsibilities

• Manage the end-to-end site access process for planned and reactive works.
• Respond to emails, calls, and live chat.
• Liaise with contractors and issue access instructions.
• Check and approve health and safety plans.

Skills

Strong organisational and multi-tasking skills

Confident communication and interpersonal skills

Excellent customer service

Problem-solving skills

Proficiency in Microsoft Office

Ability to adapt to changing priorities

Experience in telecoms or utilities

Understanding of HSEQ, RAMS

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Salary: disclosed on application, please get in touch for further information

Hours: Monday to Friday, 8:30am to 5:00pm

Location: Solihull – Hybrid (5 days during probation, then 4 office / 1 WFH)

Benefits: 25 days’ holiday + bank holidays, Annual bonus scheme (up to 10%), Free on-site parking, Optional private medical cover, Pension scheme + additional employee benefits, Training development and opportunities to progress, Modern offices and supportive team culture

We’re partnering with a leading UK provider of critical infrastructure solutions to recruit a highly organised Administrative Coordinator. The business delivers large-scale network and connectivity projects across the UK and Europe, and this role is key to ensuring safe, efficient, and compliant access to their portfolio of technical sites.

This is an excellent opportunity for someone who enjoys coordination, communication and problem-solving in a fast‑paced operational environment.

The Role – A vital coordination role ensuring safe, compliant and efficient site access.

As an Administrative Coordinator, you’ll sit at the centre of all access‑related activity, acting as the link between internal teams, customers, contractors and site partners. You’ll be responsible for managing access requests across thousands of sites, ensuring all documentation, safety requirements and approvals are in place before work begins. This role is based in a friendly and successful team within the business.

Key responsibilities include:

• Responding to emails, answering calls and responding on live chat.
• Managing the end‑to‑end site access process for planned and reactive works.
• Checking and approving health and safety plans to ensure all work, whether on the ground or at height, is carried out safely.
• Liaising with contractors, arranging supervision, and issuing access instructions.
• Acting as the first point of contact for engineers, customers and partners.
• Flagging health & safety issues and following reporting procedures.
• Resolving cost and invoice queries relating to access activities.Producing weekly and monthly reporting (e.g., volume, cost, operational issues).
• Updating internal databases and asset systems with access information.
• Managing user access within internal systems and third‑party platforms.
• Recording site data, defects, site photos and access videos.
• Monitoring supply chain performance and escalating issues.

About You

We’re looking for someone who is proactive, organised and confident communicating at all levels. You’ll ideally have:

• Strong organisational and multi‑tasking skills
• Confident communication and interpersonal skills
• Ability to provide excellent customer service
• Problem‑solving skills and a calm approach under pressure
• Proficiency in Microsoft Office (Excel, PowerPoint) and online systems
• Ability to adapt to changing priorities and fast‑moving operational requirements
• Experience within telecoms, utilities, infrastructure or technical environments
• Understanding of HSEQ, RAMS or safe systems of work

You’ll thrive if you:

• Take ownership and see tasks through to completion
• Enjoy working with contractors, engineers and operational teams
• Work well in a collaborative team environment
• Use initiative to resolve issues within your authority