Treatment Scheduler - Oncology & Haematology

Nnuh Colney Lane; Colney; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working hours

On-site Nursery

Staff discounts

Excellent pension scheme and annual/le

Cycle to Work scheme

Wagestream – access to pay

Free Park & Ride service

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking an experienced administrative scheduler to support the cancer services department at Colney Lane. You will act as the first point of contact for patients and their carers, coordinating treatments and admissions with clinical teams and external partners.

In this role you will ensure accurate and timely booking of chemotherapy and radiotherapy appointments, update PAS and ARIA records, and liaise with the Admin Manager and

Qualifications

• Excellent verbal communication and organisational skills.
• Experience providing administrative support in a busy department.
• Ability to work in a multidisciplinary team and coordinate complex schedules.

Responsibilities

• Schedule treatments in real time on PAS and ARIA.
• Prepare electronic discharge letters for Weybourne Day Unit and MCCU.
• Greet patients on arrival and admit/discharge them with focus on safety.
• Coordinate appointments and waiting lists, monitor waiting times.
• Communicate with nurses, clinicians, pharmacists, radiographers, GPs and other hospitals.

Skills

Verbal communication

Organisational skills

Attention to detail

Scheduling

Team collaboration

Tools

PAS system

ARIA system

Job description

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust. As part of this busy and exciting role, you will support the Department by acting as a point of contact for patients undergoing SACT treatment. Using specialty trained knowledge of treatment regimens and medical terminology, you will schedule treatments in 'real time' on our systems, PAS and ARIA and notifying the Admin Manager and Operational Manager of waiting times to avoid issues. Completing electronic discharge letters for Weybourne Day Unit (WDU) and our Mobile Cancer Care Unit (MCCU). Greeting patients as they arrive for treatment by admitting them and discharging them upon completion, always ensuring patient safety and referring patients to the appropriate colleagues to help with their concerns or problems. The successful applicant will be working as part of a multidisciplinary team. You will be working with Nurses, Clinical Oncologists and Haematologists, Radiotherapy Schedulers and Management to plan a series of appointments for patients who are referred to the department for treatment. This is a challenging but rewarding role; you will need excellent and approachable verbal communication and organisational skills, as you will be the first point of contact for patients, their carers and other healthcare professionals. A strong eye for detail is essential in this role due to the specific pathways and treatment regimens that can change overnight. This role is pivotal in maintaining the smooth day to day operation of clerical and administrative support for SACT treatments. You will be using several unique computer systems, as well as common hospital systems. In house training will be provided for the successful candidate., We understand and feel passionate about the needs of our patients, and how best to provide for those needs in an intelligent, effective and efficient manner. We would be delighted to receive applications from candidates who are interested in playing an integral role in providing administrative support in a very busy but friendly department. We are seeking an enthusiastic and experienced individual who enjoys patient contact and working in a friendly, multi-disciplinary environment. The post-holder will be expected to deliver a high quality service within a performance managed environment. You will work collaboratively to provide a high standard of treatment scheduling and administrative service at a leading Cancer Centre which prides itself on clinical excellence. At NNUH, we strive to provide our staff with their individual developmental needs to achieve their career aspiration. If your aim is to be the best treatment scheduler or aspire to go further in your career, we will ensure that we support you either way. We strive to promote innovation, listening to our staff and patients to improve services for our patients and local population. In this role you will have opportunities to work with clinicians, nurses, managers and other professionals to adapt, improve and create new ways of working for the benefit of our services.

• Use judgement and knowledge of medical terminology and treatment regimes to schedule patients for chemotherapy and radiotherapy, ensuring appropriate appointments are booked for each patient, complying with Cancer Waiting Times targets and departmental protocols.
• Communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacists, radiographers and departments within the NNUH, as well as GPs and other hospitals.
• Communicate sensitively and appropriately with all patients who may be fearful, aggressive or have physical/mental disabilities which may make communication difficult. This communication may be both face to face or by telephone.
• To ensure that on the patient's arrival to Weybourne Day Unit or Acute Oncology, they are confirmed to have arrived on the systems (PAS and ARIA Notes).
• To ensure patients safety and well-being in the waiting area prior to them being called for their treatment and to refer patients with specific problems or concerns to the appropriate staff member e.g. treatment radiographer, chemotherapy nurse, consultant oncologist or haematologist.
• Monitor patients' treatment plans and utilise knowledge and experience to investigate with clinical staff any atypical requests.
• Add patients to PAS waiting list and schedule TCI appointments for chemotherapy and other procedures on WDU. Review and update these entries via an Elective Planned Report, identifying anomalies and ensuring accuracy. Print patient wrist bands.
• Monitor and inform the Admin Manager & Operational Manager of waiting times for chemotherapy and radiotherapy treatment slots and highlight in advance if there are any issues which may affect the waiting list or the wait for an individual patient.
• Identify any outstanding prescriptions and escape appropriately to the relevant consultant(s) to ensure drugs are prescribed for relevant days. Advise Pharmacy, WDU staff and teleclinic nurses of any cancellations, additions or deferred patients.
• Responsible for booking alternative procedures, i.e blood transfusions, PICC flush/dressing and port flushes etc. Label blood prescriptions for clinicians to complete and sign. Coordinating the blood prescriptions to the relevant department or hospital. Inform the patient to ensure they have the relevant appointment information.
  Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are an educational centre, and at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics