Subject Access Request Administrator

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an organised administrator to support its information disclosure service. You will assist in processing around 10,000 information disclosure requests per year from patients and third parties and help deliver a comprehensive service.

You will respond to telephone calls, emails and other enquiries, maintain accurate records, liaise with departments, prioritise workload to meet deadlines, and ensure confidential information is

Responsibilities

• Assist in the processing of approximately 10,000 information disclosure requests each year from patients and third parties
• Support the provision of a comprehensive disclosure service, ensuring information is provided in a timely and accurate manner
• Receive and respond to telephone calls, emails and other enquiries from patients, members of the public, staff and external organisations
• Maintain accurate records and databases to support the disclosure process
• Liaise with departments across the Trust to obtain information required to fulfil requests
• Prioritise and organise workload to ensure deadlines are met and service standards are maintained
• Ensure confidential information is handled appropriately and in line with Trust policies and procedures
• Demonstrate excellent communication and interpersonal skills, providing support and assistance to members of the public, patients, staff and other organisations in relation to information disclosure

Job description

Job Responsibilities

• Assist in the processing of approximately 10,000 information disclosure requests each year from patients and third parties


• Support the provision of a comprehensive disclosure service, ensuring information is provided in a timely and accurate manner


• Receive and respond to telephone calls, emails and other enquiries from patients, members of the public, staff and external organisations


• Maintain accurate records and databases to support the disclosure process


• Liaise with departments across the Trust to obtain information required to fulfil requests


• Prioritise and organise workload to ensure deadlines are met and service standards are maintained


• Ensure confidential information is handled appropriately and in line with Trust policies and procedures

The successful candidate will be able to demonstrate excellent communication and interpersonal skills, providing support and assistance to members of the public, patients, staff and other organisations in relation to information disclosure. You will act as a key point of contact for enquiries, ensuring a professional, responsive and customer-focused service is delivered at all times. We require a conscientious individual with the ability to prioritise and organise a varied workload, providing a timely and accurate service whilst working to statutory deadlines and managing competing and challenging priorities. The ability to work both independently and as part of a team, whilst maintaining confidentiality and handling sensitive information appropriately, is essential. This is an excellent opportunity for an individual with strong administrative skills, a keen eye for detail, and a commitment to delivering high-quality services to patients, service users and colleagues.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)


• Freeman Hospital


• Newcastle Dental Hospital


• Cramlington Manor Walks


• Urgent treatment centres


• Newcastle Fertility Centre


• Northern Centre for Cancer Care, North Cumbria


• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.