Cancer Services Booking Clerk

Northern Care Alliance NHS Foundation Trust; Middleton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is inviting applications for a Cancer Booking Clerk within the Cancer Services team. The role focuses on booking and coordinating patient appointments across cancer pathways, supporting patients to their first appointment, and enabling timely diagnostic processes.

The role requires strong IT, administrative and organisational skills, with professional communication with patients and clinicians by phone and email.

Qualifications

• Experience in coordinating patient bookings within a healthcare pathway.
• Strong IT literacy and ability to maintain accurate records.
• Excellent written and verbal communication with patients and clinicians.

Responsibilities

• Manage and coordinate patient appointment bookings across cancer pathways.
• Communicate clearly with patients, service users, and clinicians by telephone and email.
• Maintain accurate patient records using a range of IT systems.
• Respond promptly to queries and changes in service demand.

Skills

IT skills

Administrative skills

Organisational skills

Telephone & email communication

Tools

Appointment scheduling software

Job description

An exciting and unique opportunity has arisen to join the Cancer Services team in an innovative position of Cancer Booking Clerk within The Northern Care Alliance NHS Group.

We are seeking motivated and enthusiastic individuals to join our team as Booking Clerks, supporting Cancer Pathways across the Northern Care Alliance This role is ideal for dynamic and flexible individuals with strong IT, administrative, and organisational skills, who can support the effective booking and coordination of patient appointments within cancer services.

The Booking Clerk will be pivotal in supporting patients to their initial first appointment to allow for early diagnostic investigations. Supporting patients with a suspected cancer to achieve a definitive diagnosis by day 28 following referral by the GP.

The Booking Clerk will be involved from the beginning of the pathway to work both directly and indirectly with both patients and their carers to assist attendance with a member of the clinical team.

Manage and coordinate patient appointment bookings across cancer pathways Communicate clearly and professionally with patients, service users, and clinicians, both by telephone and email Deal sensitively and confidently with complex or time‑critical situations Maintain accurate patient records using a range of IT systems Respond promptly to queries, changes, and service demand.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For further details / informal visits contact: Name: Carrie King Job title: Cancer Contact Centre Manager Email address: [e-mail] Telephone number: 0161 627 8832

Sophie Cook

Cancer Contact Team Leader

[e-mail]