Appointment Centre Coordinator for Patient Care

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Appointment Centre Administrator to join the busy Booking Centre at Regent Point, NE3.

You will manage a high volume of inbound and outbound calls, deliver efficient administrative support and ensure a first-class customer care service to patients and healthcare staff. Training will be provided, and the role is offered on a permanent, full-time basis.

Qualifications

• Experience in outpatient departments is advantageous but not required.
• Experience handling a high volume of telephone calls is essential.
• Ability to deliver a high quality customer care service.
• Excellent organisational and interpersonal skills are required.

Responsibilities

• Manage a large volume of inbound and outbound calls in a timely manner.
• Provide an effective and efficient administrative service at the Appointment Booking Centre with high standards of customer care.
• Continue to develop and maintain competencies across all areas of work.

Skills

Customer service

Phone call handling

Administrative duties

Excellent communication

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Appointment Centre Administrator to join the busy Booking Centre at Regent Point, NE3.

You will manage a high volume of inbound and outbound calls, deliver efficient administrative support and ensure a first-class customer care service to patients and healthcare staff. Training will be provided, and the role is offered on a permanent, full-time basis.