Administrative Assistant | Kent and Medway NHS and Social Care Partnership Trust

Kent and Medway NHS and Social Care Partnership Trust; Sittingbourne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider is seeking a dedicated Administrative Assistant to support clinical teams in Sittingbourne. The role involves managing administrative tasks, ensuring compassionate communication with patients and families, and maintaining accurate records. Strong organizational and customer service skills are essential. Join a diverse team dedicated to providing excellent care to the community.

Qualifications

• Detail-oriented individual with strong administrative skills.
• Ability to handle challenging conversations.
• Committed to confidentiality and professional ethics.

Responsibilities

• Manage various administrative tasks including typing clinic letters and handling post.
• Serve as main contact for patient queries with professionalism.
• Maintain accurate clinical records adhering to confidentiality standards.

Skills

Strong communication skills

Customer service skills

Empathy

Organizational skills

Job description

Overview

Are you a highly organized and compassionate individual with strong administrative skills? We are looking for a dedicated Administrative Assistant to join our team. You'll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality. You'll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.

About You

• You possess strong communication skills and can handle difficult and challenging conversations.
• You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.
• You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhereto professional ethics and conduct.
• You are proactive, flexible, and can manage a diverse workload.

If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.

Responsibilities

• Administrative Support: Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.
• Communication: Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.
• Patient and Team Coordination: Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.
• Record Keeping: Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence to Information Governance and confidentiality standards.
• Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.

About KMPT

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC. Each year we care for over 2,000 people in our hospitals and 54,000 people in the community. We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Strategy and Vision

Our strategy: Our mission is what we set out to do every day. We deliver brilliant care through brilliant people. Our vision is where we want to be in the future: To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Application Closing

This advert closes on Sunday 14 Sep 2025.