Administrative Assistant — Frontline Community Support

Hastings Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

31 days annual leave including bankhol

Employer pension contribution

Employee wellbeing support

TOIL scheme

Training and development opportunities

Supportive and inclusive workplace

Job summary

Citizens Advice 1066 is seeking an organised Administrative Assistant to support our services across East Sussex. You will be a first point of contact for clients, handling enquiries, scheduling appointments and maintaining records.

You’ll work across multiple services, contributing to effective service delivery and safeguarding confidential information. The role offers a supportive workplace with opportunities for training, 31 days leave, pension contributions, wellbeing support and a TOIL

Qualifications

• Has strong administration or customer service experience.
• Is highly organised and accurate.
• Has excellent communication skills.
• Is confident using Microsoft 365.
• Works well as part of a team.
• Understands the importance of confidentiality.

Responsibilities

• Managing telephone, email and online enquiries.
• Welcoming clients and visitors.
• Supporting appointment and referral administration.
• Maintaining accurate records and databases.
• Assisting with reporting and monitoring information.
• Providing administrative support across a range of services.

Skills

Administration

Customer service

Microsoft 365

Communication skills

Teamwork

Confidentiality

Tools

Microsoft 365

Job description

Citizens Advice 1066 is seeking an organised Administrative Assistant to support our services across East Sussex. You will be a first point of contact for clients, handling enquiries, scheduling appointments and maintaining records.

You’ll work across multiple services, contributing to effective service delivery and safeguarding confidential information. The role offers a supportive workplace with opportunities for training, 31 days leave, pension contributions, wellbeing support and a TOIL