Administrative Assistant

Hastings Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

31 days annual leave including bankhol

Employer pension contribution

Employee wellbeing support

TOIL scheme

Training and development opportunities

Supportive and inclusive workplace

Job summary

Citizens Advice 1066 is seeking an organised Administrative Assistant to support our services across East Sussex. You will be a first point of contact for clients, handling enquiries, scheduling appointments and maintaining records.

You’ll work across multiple services, contributing to effective service delivery and safeguarding confidential information. The role offers a supportive workplace with opportunities for training, 31 days leave, pension contributions, wellbeing support and a TOIL

Qualifications

• Has strong administration or customer service experience.
• Is highly organised and accurate.
• Has excellent communication skills.
• Is confident using Microsoft 365.
• Works well as part of a team.
• Understands the importance of confidentiality.

Responsibilities

• Managing telephone, email and online enquiries.
• Welcoming clients and visitors.
• Supporting appointment and referral administration.
• Maintaining accurate records and databases.
• Assisting with reporting and monitoring information.
• Providing administrative support across a range of services.

Skills

Administration

Customer service

Microsoft 365

Communication skills

Teamwork

Confidentiality

Tools

Microsoft 365

Job description

• Salary: £24,874.13 per annum pro-rata if part time
• Organisation or group name: Citizens Advice 1066
• Location: Offices in St Leonards and Bexhill
• Does this role take place in an accessible location or building: Yes
• Deadline: 16 October, 2026

Help us make a difference in our community

Citizens Advice 1066 is looking for an organised and friendly Administrative Assistant to support the smooth running of our services across East Sussex.As one of the first points of contact for our clients, you'll play an important role in ensuring people can access the support they need. From managing enquiries and appointments to maintaining accurate records and supporting projects, no two days will be the same.

What you'll be doing

• Managing telephone, email and online enquiries
• Welcoming clients and visitors
• Supporting appointment and referral administration
• Maintaining accurate records and databases
• Assisting with reporting and monitoring information
• Providing administrative support across a range of services

We're looking for someone who:

• Has strong administration or customer service experience
• Is highly organised and accurate
• Has excellent communication skills
• Is confident using Microsoft 365
• Works well as part of a team
• Understands the importance of confidentiality

What we offer

• 31 days annual leave including bank holidays (rising with service)
• Employer pension contribution
• Employee wellbeing support
• TOIL scheme
• Training and development opportunities
• A supportive and inclusive workplace

We welcome applications from people at all stages of their careers, including those returning to work or looking for a new direction.

Contact

01424721420 [e-mail]

This role is at the heart of delivering emergency financial support to residents experiencing hardship. You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long‑term financial resilience.

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