Hybrid Service Support Specialist

LLOYD'S REGISTER INTERNATIONAL; England; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

Citizens Advice is seeking a Service Support Assistant to help deliver efficient business support across multiple teams in our funded advice services. You will be a first point of contact for stakeholders, handling inquiries by email and phone, and supporting data collection for reports.

You will contribute to project work by maintaining registers, updating roadmaps, recording meeting minutes, and transcribing case studies.

Qualifications

• Ability to follow processes/protocols, paying particular attention to detail.
• Ability to manage a varied workload, working under pressure and to deadlines.
• Ability to communicate information clearly - verbally and in writing.

Responsibilities

• Provide support to internal and external stakeholders via email and phone.
• Compile and enter data for management information reports.
• Raise purchase orders and process invoices from teams and calculate recharges across different services.

Job description

Citizens Advice is seeking a Service Support Assistant to help deliver efficient business support across multiple teams in our funded advice services. You will be a first point of contact for stakeholders, handling inquiries by email and phone, and supporting data collection for reports.

You will contribute to project work by maintaining registers, updating roadmaps, recording meeting minutes, and transcribing case studies.