Service Administration Assistant

British Red Cross; Bexhill-on-Sea; On-site; GBP 24,000 - 25,000; Part time

Benefits offered by this job

Flexible working

Holidays 36 days

Pension scheme

Recognition platform

Discounts

Wellbeing support

Learning opportunities

Will writing service

Death in Service

Cycle2Work

Job summary

British Red Cross in Bexhill-on-Sea is seeking a Service Administration Assistant to provide essential administrative and operational support to Health & Care services. Working with the Support Officer, you’ll help keep teams running smoothly and respond quickly when people need us.

You’ll handle admin tasks, meetings, minutes, invoices, expenses, and data for service reporting, while delivering friendly, efficient customer service and maintaining confidentiality.

Qualifications

• Positive and enthusiastic customer service approach.
• Confidence using Microsoft Office and telephone systems.
• Strong communication skills and attention to detail.
• Ability to manage multiple tasks and assist others in the team.

Responsibilities

• Supporting service staff with admin tasks and helping improve service delivery.
• Booking meetings and travel, taking minutes, and arranging facilities.
• Handling invoices, expenses, and purchasing in line with policies.
• Maintaining accurate and confidential data to aid service reporting.

Job description

Service Administration Assistant

Location: Bexhill-on-Sea, East Sussex (On-site)

Salary: £24,479 to £24,809 per annum, pro rata

Hours: 21 per week

Contract: Permanent

Are you ready to bring your organisational skills and compassion to a role that helps people in crisis every day?

Do you enjoy making things run smoothly behind the scenes? Are you someone who thrives on helping others and keeping things organised? As a Service Administration Assistant, you’ll play a key role in supporting our Health & Care services across the Area. Working closely with the Support Officer, you’ll ensure our teams have the administrative and operational support they need to deliver vital services. This role is essential to helping us react quickly and effectively when people need us most.

What will a day in the life of a Service Administration Assistant involve?

• Supporting service staff with admin tasks and helping improve service delivery.
  
• Booking meetings and travel, taking minutes, and arranging facilities.
  
• Handling invoices, expenses, and purchasing in line with policies.
  
• Maintaining accurate and confidential data to aid service reporting

To be a successful Service Administration Assistant, what will you need?

• A positive and enthusiastic approach to customer service.
  
• Confidence using Microsoft Office and telephone systems.
  
• Strong communication skills and attention to detail.
  
• The ability to manage multiple tasks and assist others in the team.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays), pro rata, plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders