Administrative Assistant (Citizens Advice 1066)

East Sussex County Council; St Leonards; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

31 days annual leave

Employer pension contribution

Employee wellbeing support

TOIL scheme

Training and development opportunities

Supportive and inclusive workplace

Job summary

Citizens Advice 1066 is seeking an organised, friendly Administrative Assistant to support the delivery of our advice services across Hastings, Rother and East Sussex. You will be a key first contact for clients, visitors and partner organisations, ensuring smooth operations and data protection compliance.

Join a busy charity and contribute to improving lives in the local community through proactive administration, reporting, and team collaboration across multiple offices.

Qualifications

• Has significant administration experience.
• Excellent organisational skills and attention to detail.
• Confident using Microsoft 365, including Word, Excel, Teams and SharePoint.
• Understands the importance of GDPR, confidentiality and data protection.
• Has strong communication and customer service skills.
• Works well as part of a diverse team.
• Can work accurately under pressure and manage competing priorities.

Responsibilities

• Welcoming clients and visitors and supporting reception services.
• Responding to enquiries by telephone, email, web forms and other communication channels.
• Processing referrals and supporting clients through their journey with our services.
• Maintaining accurate records and databases.
• Producing reports and helping manage service information.
• Providing administrative support to managers and advice teams.
• Supporting meetings, events, procurement and office administration.

Skills

Administration experience

Organisational skills

Customer service

Communication

Tools

Microsoft 365

Word

Excel

Teams

SharePoint

Job description

Salary: £24,874.13 per annum (full-time) (Pro-rata if part time). Contract type: Permanent. Working pattern: Full-time. Closing date: Friday 16 October 2026.

Support vital services that help people overcome challenges and improve their lives.

Citizens Advice 1066 is looking for an organised, friendly and proactive Administrative Assistant to support the delivery of our advice services across Hastings, Rother and East Sussex. As one of the first points of contact for clients, visitors and partner organisations, you'll play a vital role in helping people access the support they need.

This is an exciting opportunity to join a busy and growing charity where your administration skills will directly contribute to improving lives in our local community.

About the role

You'll provide essential administrative support across a range of services, helping to ensure the smooth running of our offices, advice channels and client processes. From managing records and referrals to supporting meetings and welcoming visitors, no two days are likely to be the same.

What you'll be doing

• Welcoming clients and visitors and supporting reception services.
• Responding to enquiries by telephone, email, web forms and other communication channels.
• Processing referrals and supporting clients through their journey with our services.
• Maintaining accurate records and databases.
• Producing reports and helping manage service information.
• Providing administrative support to managers and advice teams.
• Supporting meetings, events, procurement and office administration.

We're looking for someone who

• Has significant administration experience.
• Has excellent organisational skills and attention to detail.
• Is confident using Microsoft 365, including Word, Excel, Teams and SharePoint.
• Understands the importance of GDPR, confidentiality and data protection.
• Has strong communication and customer service skills.
• Works well as part of a diverse team.
• Can work accurately under pressure and manage competing priorities.

What we offer

• 31 days annual leave including bank holidays (rising with service)
• Employer pension contribution
• Employee wellbeing support
• TOIL scheme
• Training and development opportunities
• A supportive and inclusive workplace

Additional Information: Your starting salary will be pro rata if the above position is part-time or term-time only.

We welcome applications from people at all stages of their careers, including those returning to work or looking for a new direction.

Contact: [e-mail]

Interview date: To be announced.