Administrative Assistant (Specialist) (Citizens Advice 1066)

East Sussex County Council; St Leonards; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

31 days annual leave

Employer pension contribution

Employee wellbeing support

TOIL scheme

Training and development opportunities

A supportive and inclusive workplace

Job summary

Citizens Advice 1066 is looking for an organised and friendly Administrative Assistant to support the smooth running of our services across East Sussex.

As one of the first points of contact for our clients, you''ll manage enquiries and appointments, maintain accurate records and support projects, with no two days the same.

Qualifications

• Has strong administration or customer service experience.
• Is highly organised and accurate.
• Has excellent communication skills.
• Is confident using Microsoft 365.
• Works well as part of a team.
• Understands the importance of confidentiality.

Responsibilities

• Managing telephone, email and online enquiries
• Welcoming clients and visitors
• Supporting appointment and referral administration
• Maintaining accurate records and databases
• Assisting with reporting and monitoring information
• Providing administrative support across a range of services

Job description

Salary: £24,874.13 per annum (full-time) (Pro-rata if part time)

Contract type: Permanent

Working pattern: Full-time

Closing date: Friday 16 October 2026

Interview date: To be announced

Help us make a difference in our community

Citizens Advice 1066 is looking for an organised and friendly Administrative Assistant to support the smooth running of our services across East Sussex.

As one of the first points of contact for our clients, you'll play an important role in ensuring people can access the support they need. From managing enquiries and appointments to maintaining accurate records and supporting projects, no two days will be the same.

What you’ll be doing:

• Managing telephone, email and online enquiries
• Welcoming clients and visitors
• Supporting appointment and referral administration
• Maintaining accurate records and databases
• Assisting with reporting and monitoring information
• Providing administrative support across a range of services

We’re looking for someone who:

• Has strong administration or customer service experience
• Is highly organised and accurate
• Has excellent communication skills
• Is confident using Microsoft 365
• Works well as part of a team
• Understands the importance of confidentiality

What we offer:

• 31 days annual leave including bank holidays (rising with service)
• Employer pension contribution
• Employee wellbeing support
• TOIL scheme
• Training and development opportunities
• A supportive and inclusive workplace

We welcome applications from people at all stages of their careers, including those returning to work or looking for a new direction.

Please note: We do not accept CVs.