Administrative Assistant

Broadacres Housing Association; Northallerton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Broadacres Housing Association in Northallerton is seeking an Administrative Assistant to join the Property Services team. You will provide essential administrative support, maintain accurate records, handle customer and colleague enquiries, and contribute to smooth service delivery while upholding confidentiality and data protection standards.

The role offers hybrid working from Northallerton (3 days in the office) and a 37-hour week.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Great attention to detail and accuracy.
• The ability to build positive relationships with customers and colleagues.
• A collaborative approach and a commitment to working as part of a team.
• Good analytical skills and the ability to understand issues quickly.
• Confidence using Microsoft Office and other digital systems.
• An understanding of the importance of confidentiality and data protection.
• NVQ Level 3 in Business Administration (or equivalent).

Responsibilities

• Providing administrative support to the Hazard Management Team.
• Maintaining accurate digital records and ensuring information is up to date.
• Handling customer and colleague enquiries and delivering a high standard of customer service.
• Producing and sharing information and data with internal and external stakeholders.
• Raising orders for goods, services and contractor works.
• Processing applications for payment and tenant recharges.
• Arranging meetings and taking minutes when required.
• Working collaboratively with colleagues to support service delivery and achieve performance targets.
• Supporting compliance with organisational policies, procedures and relevant legislation.

Skills

Communication

Organisational skills

Attention to detail

Relationship building

Teamwork

Analytical skills

MS Office

Data protection awareness

Education

NVQ Level 3 in Business Administration (or equivalent)

Tools

Microsoft Office

Job description

Read on to fully understand what this job requires in terms of skills and experience.

Administrative Assistant with Property Services team

Salary: £27,533.36

Location: Northallerton; hybrid 3 days per week in the office

Hours: 37 hours per week, Monday to Friday

Join Our Team

Are you an organised and proactive administrator with a passion for delivering excellent customer service? We’re looking for an Administration Assistant to join our Hazard Management Team at Broadacres. This is an exciting opportunity to play a vital role in supporting our colleagues, customers and communities by providing high-quality administrative support to the Hazard Management Team. As an Administration Assistant, you’ll help ensure our services run smoothly by maintaining accurate records, coordinating planned works, supporting colleagues and delivering a professional and customer-focused experience at every interaction.

About You

You are an enthusiastic and dependable individual who enjoys working in a fast-paced environment. You have excellent organisational skills, a keen eye for detail, and thrive when balancing a variety of tasks. You understand the importance of accuracy, confidentiality and teamwork, and you take pride in providing outstanding support to both customers and colleagues.

What You’ll Be Doing

• Providing administrative support to the Hazard Management Team.
• Maintaining accurate digital records and ensuring information is up to date.
• Handling customer and colleague enquiries and delivering a high standard of customer service.
• Producing and sharing information and data with internal and external stakeholders.
• Raising orders for goods, services and contractor works.
• Processing applications for payment and tenant recharges.
• Arranging meetings and taking minutes when required.
• Working collaboratively with colleagues to support service delivery and achieve performance targets.
• Supporting compliance with organisational policies, procedures and relevant legislation.

What We’re Looking For

• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Great attention to detail and accuracy.
• The ability to build positive relationships with customers and colleagues.
• A collaborative approach and a commitment to working as part of a team.
• Good analytical skills and the ability to understand issues quickly.
• Confidence using Microsoft Office and other digital systems.
• An understanding of the importance of confidentiality and data protection.
• NVQ Level 3 in Business Administration (or equivalent).

You’ll Excel in This Role If You Have Experience in

Administration Assistant, Administrator, Case Management, Office Administrator, Business Support Assistant, Customer Service Administrator, Clerical Assistant, Team Administrator or Receptionist or Front-of-House Administrator

What We Offer

• Generous holiday allowance starting at 33 days and increasing with service with the option to buy additional leave
• Generous pension scheme with employer contributions of up to 10%
• Flexible and supportive working within a collaborative and customer-focused team
• Access to our BroadRewards platform, offering schemes such as Cycle to Work and Smart Tech
• A strong focus on wellbeing, including a 24/7 Employee Assistance Programme, counselling support and occupational health services
• Everyday financial and lifestyle support, including eye care and flu vouchers, savings and low-cost loan options, payroll giving to charities, and access to money advice services

Why Broadacres?

At Broadacres, we’re passionate about creating safe, warm, and welcoming homes. You’ll be part of a supportive team that values respect, passion and empathy.

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 7,100 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.

At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.