Administrative Assistant

Rapid Auto Assist Ltd; Essex; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company pension

Six-month probationary period

Job summary

Rapid Auto Assist Limited in Chigwell, Essex, is seeking an organised Administrator to support the day-to-day running of the business. You will handle calls and emails, maintain accurate records and liaise with customers and partners.

This fast-paced role offers an opportunity to work closely with the team, develop strong administrative skills, and contribute to efficient operations within a growing roadside recovery and transport service.

Qualifications

• Experience in administration preferred.
• Experience in transport/logistics advantageous but not essential.
• Organised with strong attention to detail.
• Professional and confident communication.
• Proficient in Microsoft Office applications.

Responsibilities

• Handling incoming calls and emails professionally.
• Updating and maintaining records within internal systems.
• Carrying out general administrative duties, including filing and document management.
• Liaising with customers, drivers, garages and partner organisations.
• Assisting with case progression and operational activities.
• Preparing reports, spreadsheets and other administrative documents.
• Supporting management and colleagues with ad hoc administrative tasks.

Skills

Organised

Detail oriented

MS Office

Communication

Independent worker

Tools

Outlook

Word

Excel

Job description

Rapid Auto Assist Limited provides nationwide roadside recovery, vehicle transportation and accident management services. Operating 24/7, we deliver fast, reliable support to motorists, businesses and insurers across the UK.

Due to continued growth, we are looking for an organised and proactive Administrator to join our team in Chigwell.

This is a varied and fast-paced position where you will support the day-to-day running of the business. You will handle calls and emails, maintain accurate records, liaise with customers and partners, and provide administrative support to the wider team.

Key Responsibilites

• Handling incoming calls and emails professionally.
• Updating and maintaining records within internal systems.
• Carrying out general administrative duties, including filing and document management.
• Liaising with customers, drivers, garages and partner organisations.
• Assisting with case progression and operational activities.
• Preparing reports, spreadsheets and other administrative documents.
• Supporting management and colleagues with ad hoc administrative tasks.

About you

• Organised with strong attention to detail.
• Able to manage your workload and work independently.
• Professional and confident when communicating with others.
• Proficient in Microsoft Office, including Outlook, Word and Excel.
• Reliable, hardworking and a positive team player.

Previous administration experience is preferred. Experience within transport, logistics, recovery, automotive or accident management would be advantageous but is not essential.

Additional Information

• Company pension.
• Six-month probationary period.

Experience: Administration - 2 years preferred.