Account Executive

Rapid Repair Network. Company; Lyndhurst; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Great working environment

Ability to progress

Additional staff perks & companyevents

Free on-site parking

Job summary

Rapid Repair Network is seeking an Account Executive to join the Account Management team. The role focuses on preparing and analysing monthly performance data, monitoring client activity and spotting trends to support a portfolio of client accounts.

Some travel and flexible hours are required. You will work with the Account Management and Commercial Operations teams to maintain strong client relationships and ensure account issues are addressed as they arise.

Qualifications

• Strong written and verbal communication skills.
• Excellent organisational skills and attention to detail.
• Good Excel and data-handling skills.
• Ability to analyse data, identify trends, issues and opportunities.

Responsibilities

• Prepare, analyse and distribute monthly client performance reports.
• Monitor KPIs, referral volumes and account performance.
• Identify trends, changes, concerns and opportunities within account data.
• Support day-to-day management of smaller and developing client accounts.
• Maintain regular communication with internal and external stakeholders.
• Assist with client queries, operational issues and escalations.
• Support meeting preparation, client meetings, minutes and follow-up actions.
• Monitor AI utilisation across accounts and identify opportunities to improve engagement.
• Produce MI and analysis to demonstrate performance, usage and benefits for clients.
• Maintain accurate account records, reporting schedules and action trackers.

Skills

Communication skills

Organisational skills

Excel

Data analysis

Attention to detail

Willing to travel

Education

Graduate

University degree (optional)

Tools

Excel

Job description

Start date: Immediate
Salary: £28,000 to £31,000 DOE
Number of positions: 1
Location: Minstead, Hampshire (just off the A31)
Type: Full Time, Permanent

About Rapid Repair Network

Rapid Repair Network is a growing, forward-thinking Mobile Vehicle Repair business, working with major insurers, accident management companies, fleets, and automotive partners across the UK. We are looking for an Account Executive to join our Account Management team and immerse themselves into the performance and development of our business.

The Role

This is a great opportunity for someone with 1–2 years’ experience – or an enthusiastic graduate - who is commercially minded, highly organised, and enjoys working with both data and people. The role will initially focus on preparing and analysing monthly performance information, monitoring account activity and identifying trends, concerns and opportunities. As your knowledge and confidence develop, you will also have the opportunity to support a portfolio of client accounts. You will work closely with the Account Management and Commercial Operations teams, helping to maintain strong client relationships and ensure account issues and actions are followed through. An element of travel and flexibility with working hours is required.

Key Responsibilities

• Prepare, analyse and distribute monthly client performance reports
• Monitor KPIs, referral volumes and account performance
• Identify trends, changes, concerns and opportunities within account data
• Support the day-to-day management of smaller and developing client accounts
• Maintain regular communication with internal and external stakeholders
• Assist with client queries, operational issues and escalations
• Support meeting preparation, client meetings, minutes and follow-up actions
• Monitor AI utilisation across accounts and identify opportunities to improve engagement
• Produce MI and analysis to demonstrate performance, usage and potential benefits for clients
• Maintain accurate account records, reporting schedules and action trackers

About You

You will ideally have:

• Strong written and verbal communication skills
• Excellent organisational skills and attention to detail
• Good Excel and data-handling skills
• The ability to analyse data, and identify trends, issues and opportunities
• Confidence using digital systems and business software
• A genuine interest in account management, commercial performance and client relationships
• The willingness to learn and develop
• A proactive, positive, and professional approach
• Able to travel on occasion and offer some flexibility around working hours

Previous experience in account management, reporting, a commercial environment, customerservice, or operations would be beneficial, but is not essential.

This role offers the opportunity to build experience across account management, client relationships, commercial performance, MI, operational problem-solving and customer engagement, with scope to take on greater responsibility as your skills and experience develop within our growing business.

Benefits include:

• Great working environment
• Ability to progress
• Additional staff perks & company events
• Free on-site parking

If you require any reasonable adjustments to support you through the interview process, please let the recruiter know. We are committed to ensuring an inclusive and accessible experience for all candidates. Please note own transport is required.

Rapid Repair Network is a growing, forward-thinking Mobile Vehicle Repair business, working with major insurers, accident management companies, fleets, and automotive partners across the UK.

We are looking for an Account Executive to join our Account Management team and immerse themselves into the performance and development of our business.