Accident Management Administrator

Perfect Placement; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Life assurance options

Private medical care

Gym membership (post-probation)

Career progression

Job summary

Perfect Placement are seeking an Accident Management Administrator for a prominent fleet management company based in Hampton, Greater London. The role involves handling accident claims, coordinating with clients, insurers and bodyshops, and ensuring high-quality documentation and progress updates.

The ideal candidate will have experience in insurance claims or accident repair, strong communication and organisational skills, and familiarity with Accident Management systems.

Qualifications

• Proven experience in automotive insurance claims or accident repair.
• Knowledge of vehicle accident processes and claims handling.
• Excellent verbal and written communication.
• Strong organisational skills with attention to detail.
• Ability to manage multiple cases concurrently in a team.
• Familiarity with Accident Management systems (preferred).

Responsibilities

• Manage accident claims with professional communication to clients, insurers, and bodyshops.
• Record accident damage details in the Accident Management system.
• Coordinate with clients to complete claim details and follow up on missing information.
• Notify insurers and instruct bodyshops to arrange estimates.
• Liaise with bodyshops to progress vehicle repairs and update clients.
• Maintain accurate records of all claims and repair progress.

Skills

Communication skills

Organisational skills

Multi-tasking

Accident Management system familiarity

Automotive industry knowledge

Teamwork

Tools

Accident Management system

Insurance claims software

Job description

Accident Management Administrator - Hampton, Greater London

Our client, a prominent national vehicle fleet management company based in Hampton, Greater London, is seeking an experienced Accident Management Administrator. This role offers a strategic opportunity for automotive professionals with a background in insurance claims or accident repair to join a reputable organisation committed to staff development and career progression.

Benefits of a Accident Management Administrator:

• Salary of £27,500 per annum


• Monday to Friday, 8:30am - 5:00pm (37.5 hours per week)


• 25 days holiday plus bank holidays


• Generous pension scheme and life assurance options


• Private medical care and subsidised gym membership (post-probation)


• Clear career advancement pathways within the company


• Friendly and professional working environment

Duties of a Accident Management Administrator:

• Manage accident claims efficiently, ensuring all communication with clients, insurers, and bodyshops is professional and accurate


• Record accident damage details in the company's Accident Management system


• Liaise with clients to ensure claim details are complete and accurate, following up on missing information


• Notify insurers of claim details and instruct bodyshops to arrange estimates


• Proactively manage vehicle repairs by liaising with bodyshops, providing regular updates to clients and internal teams


• Process accident claims in compliance with client procedures, ensuring relevant documentation and communication with insurers and stakeholders


• Maintain detailed and accurate records of all claims and repair progress within the company's system

Requirements of a Accident Management Administrator:

• Proven experience within the automotive industry, specifically in insurance claims, accident repair, or vehicle administration


• Knowledge of vehicle accident processes and claims handling procedures


• Excellent communication skills, both verbal and written


• Strong organisational skills with attention to detail


• Ability to manage multiple cases simultaneously and work effectively within a team


• Familiarity with Accident Management systems and insurance processes (preferred)

This Accident Management Administrator role is based in Hampton, Greater London, and is ideal for dedicated motor trade service professionals seeking to progress their career within a well-established, supportive company.