Administration Support - Band 2 | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare trust in Coventry is seeking an Administrative Support professional to provide effective administrative services in a dynamic environment. The ideal candidate must demonstrate strong organizational and communication skills while handling patient appointments and various administrative tasks. This role is integral to ensuring high-quality patient care and requires the ability to work independently and collaboratively with a diverse team. Competitive salary and opportunities for development are offered.

Benefits

Access to learning and development opportunities

Qualifications

• Must be able to plan and manage a range of duties.
• Expected to use own initiative and work unsupervised.
• Must provide effective communication and problem-solving.

Responsibilities

• Providing efficient administrative service across all services.
• Handling all aspects of patient appointments.
• Booking interpreters and transport for patients.

Skills

Administrative support

Communication skills

Organizational skills

Problem-solving

Job description

Overview

To support the Perioperative team

Provide effective and efficient administrative support to the department.

Expected to use own initiative and be able to work unsupervised, taking responsibility for oneself, the quality of work and service provided to patients.

Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.

Act as a role model to colleagues, always seeking to maintain the highest standard of professionalism.

Responsibilities

• Providing an efficient and professional administrative/reception service across all services in the building
• Word‑processing including copy typing
• Handling all aspects of patient appointments via telephone and face‑to‑face
• Canceling and re‑booking clinics / appointments as delegated by Supervisor / Line Manager
• Taking detailed messages via telephone or at reception; dealing with them in a timely and efficient way and referring as appropriate
• Amending and sending out clinical documents (e.g., letters)
• Ensuring appropriate care records and files are available to clinicians (e.g., for inpatient and outpatient appointments and for ad hoc requests)
• Accurately inputting confidential data using a variety of Trust IT systems in a timely way
• Booking interpreters and transport for patients as required
• Providing flexible administrative and reception cover as required to meet the needs of the services, which may involve working at another base in the local area during cross‑cover arrangements
• Receiving and opening incoming post and taking action as required
• Liaise with staff, service users and stakeholders
• Provide excellent telephone skills
• Accurately record telephone messages and other enquiries and refer as appropriate
• Provide effective communication and problem‑solving both face‑to‑face and via telephone
• Be compassionate and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face‑to‑face, including dealing with a difficult situation, e.g., aggressive or demanding behaviour
• Attend admin team / departmental meetings on a regular basis and contribute to building effective teamwork in exchanging views, ideas and communicating effectively
• Respect should be demonstrated to all service users and colleagues at all times
• Be responsible for receiving and signposting service users and visitors to the appropriate department / person within the building and undertake admin duties associated with their attendance
• First point of contact on reception, demonstrating a friendly, approachable, and professional manner at all times

Interview and Application Details

Interviews for this post are scheduled to take place on 15th December 2025. Please apply as soon as possible; the job advert will close as soon as sufficient applications have been received. This advert closes on Friday 5 Dec 2025.

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence® designated organisation. By joining our journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.