Administration Specialist

Jobtailor; Swadlincote; On-site; GBP 25,000 - 32,000; Full time

Job summary

Jobtailor is seeking a Customer Service operative to oversee daily running of a contract in a customer service capacity within a logistics environment. You will meet the customer's operational requirements and ensure deliveries are made on time in full, acting as first line support for customers and DSV to proactively handle issues.

You will support colleagues across departments to provide an enhanced service while promoting best practices, and you will be responsible for completing and

Qualifications

• Previous experience of working in a Customer Service role.
• Understanding of warehouse and logistic operations.
• Excellent communication skills.
• Proven organisation skills and effective time management.
• Meticulous attention to detail.
• IT Literate in Microsoft Office.
• Proficient in MS Excel and reporting.
• Problem solving.
• Understanding of CargoWrite is desired, training can be given.

Responsibilities

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer's operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPIs as well as being responsible for Customer invoicing processes.

Skills

Customer Service Experience

Warehouse Operations Understanding

Effective Time Management

Proficient in MS Excel

Problem Solving

Tools

Microsoft Office

CargoWrite

Job description

• Day to day responsibility for the running of the contract in a customer service capacity
• Meet the customer's operational requirements
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPIs as well as being responsible for Customer invoicing processes.

Requirements

• Previous experience of working in a Customer Service role
• Understanding of warehouse and logistic operations
• Excellent communication skills
• Proven organisation skills and effective time management
• Meticulous attention to detail
• IT Literate in Microsoft Office
• Proficient in MS Excel and reporting
• Problem solving
• Understanding of CargoWrite is desired, however training can be given.

Core Competencies

Demonstrates strong customer service capabilities with a focus on operational efficiency, timely deliveries, and effective problem-solving. Proficient in Microsoft Office, particularly Excel, to manage reporting and KPI completion.

Highest-signal resume keywords

• Customer Service Experience
• Warehouse Operations Understanding
• Effective Time Management
• Proficient in MS Excel
• Problem Solving

ATS Optimization Keywords

Hard Skills

• Customer Invoicing Processes
• KPI Completion
• Logistic Operations Understanding

Soft Skills

• Excellent Communication Skills
• Proven Organisation Skills
• Meticulous Attention to Detail

Industry Keywords

• Customer Service
• Logistics
• Warehouse Operations

Tools & Technologies

• Microsoft Office
• CargoWrite