Warehouse Supervisor – Nights

Jobtailor; Thrapston; On-site; GBP 28,000 - 36,000; Full time

Job summary

Jobtailor in Thrapston, United Kingdom, is seeking a logistics supervisor to manage daily contract operations, ensuring on-time deliveries and high service levels. You will act as first-line support for customers and DSV, coordinating with multiple teams to uphold best practices and KPI targets.

The role requires supervisory experience in logistics, strong organisation, and effective communication, with proficiency in Microsoft Office and familiarity with CargoWrite preferred.

Qualifications

• Experience in supervisory or management role within logistics.
• Strong organisation and time management skills.
• Effective communication abilities.
• Attention to detail.
• Proficient with Microsoft Office.
• Familiarity with CargoWrite preferred; training available.

Responsibilities

• Oversee day-to-day running of the contract in a customer service capacity.
• Meet customer operational requirements and ensure on-time deliveries.
• Provide first line support for customers and DSV to proactively handle issues.
• Support colleagues across departments to deliver enhanced service and apply DSV best practices.
• Manage location KPIs and customer invoicing processes.

Skills

Logistics Management

Customer Service

KPI Management

Microsoft Office

Problem Solving

Attention to Detail

Organisational Skills

Tools

CargoWrite

Job description

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Requirements

• Previous experience in a supervisory or management role within logistics
• Exceptional organisation skills and effective time management
• Possess good communication skills
• Attention to detail.
• IT Literate in Microsoft Office
• Problem solving
• Understanding of CargoWrite is desired, however training can be given.

Core Competencies

Demonstrates strong customer service capabilities while managing logistics operations, ensuring timely deliveries, and maintaining high standards of service. Proficient in KPI management and invoicing processes, with a focus on problem-solving and effective communication.

Highest-signal resume keywords

• Logistics Management
• Customer Service
• KPI Management
• Microsoft Office
• Problem Solving

ATS Optimization Keywords

Hard Skills

• Logistics Management
• KPI Management
• Customer Invoicing
• CargoWrite

Soft Skills

• Exceptional Organisation Skills
• Effective Time Management
• Good Communication Skills
• Attention to Detail

Industry Keywords

• Customer Service
• Logistics
• Operational Requirements

Tools & Technologies

• Microsoft Office
• CargoWrite