Shift Supervisor

Jobtailor; Thrapston; On-site; GBP 28,000 - 36,000; Full time

Job summary

Jobtailor is seeking an experienced Warehouse Operations Manager to lead a shift and ensure delivery of KPI targets within budget. You will drive health and safety practices and oversee overall warehouse operations.

The role focuses on timely deliveries, issue escalation, and collaboration with management to optimize performance and customer satisfaction.

Qualifications

• Demonstrated ability to manage warehouse operations and drive KPIs.
• Strong communication and organizational skills.
• Proven team leadership and ability to meet deadlines.

Responsibilities

• To work with and support the Warehouse Shift in delivering/exceeding contractual customer KPI’s within the warehouse to an agreed budget.
• Driving health & safety and best practice within the operational environment
• Responsible for the operation of the Warehouse function
• Support the Management Team with the day‑to‑day operation of the warehouse
• Responsible for a team of operators and ensure an efficient warehouse operation in achieving business targets
• Monitoring any issues and ensuring production targets, KPIs, and quality standards are achieved
• Meet the customer’s operational requirements
• Ensure deliveries are made on time in full
• First line support for customer and DSV to ensure that all issues are proactively handled
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes

Skills

Warehouse Operations Management

KPI Monitoring

Team Leadership

Customer Service Support

Microsoft Office Proficiency

Communication Skills

Organizational Skills

Time Management

Problem Solving

Attention to Detail

Tools

CargoWrite

Microsoft Office

Job description

• To work with and support the Warehouse Shift in delivering/exceeding contractual customer KPI’s within the warehouse to an agreed budget
• Driving health & safety and best practice within the operational environment
• Responsible for the operation of the Warehouse function
• Support the Management Team with the day‑to‑day operation of the warehouse
• Responsible for a team of operators and ensure an efficient warehouse operation in achieving business targets
• Monitoring any issues and ensuring production targets, KPIs, and quality standards are achieved
• Meet the customer’s operational requirements
• Ensure deliveries are made on time in full
• First line support for customer and DSV to ensure that all issues are proactively handled
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes

Requirements

• Posses good communication skills
• Exceptional organization skills and effective time management
• Be able to manage your time effectively.
• Attention to detail.
• IT Literate in Microsoft Office
• Problem solving
• Understanding of CargoWrite is desired, however training can be given.

Core Competencies

Demonstrates strong operational management capabilities within a warehouse environment, focusing on achieving customer KPIs, effective team leadership, and adherence to health and safety standards. Proficient in problem‑solving and ensuring timely deliveries while maintaining quality standards.

Highest-signal resume keywords

• Warehouse Operations Management
• KPI Monitoring
• Team Leadership
• Customer Service Support
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Warehouse Operations Management
• KPI Monitoring
• Problem Solving
• Attention to Detail

Soft Skills

• Communication Skills
• Organizational Skills
• Time Management

Industry Keywords

• Health and Safety
• Operational Requirements
• Customer Invoicing Processes

Tools & Technologies

• CargoWrite
• Microsoft Office