Contract Administrator

Jobtailor; Cannock; On-site; GBP 18,000 - 24,000; Full time

Job summary

Jobtailor in Cannock is seeking an organised administrator to deliver high-quality customer support both in person and remotely. You will act as the main contact for customers and coordinate fleet management and training for around 40 engineers, while ensuring regulatory compliance.

You will work with internal and external service providers to ensure accurate invoicing, stock control, and adherence to SLAs, adapting to system changes and evolving client needs to maintain service continuity.

Qualifications

• Good organisational skills with the ability to prioritise.
• Excellent knowledge of Google Suite and MS Office, in particular Excel.
• Excellent attention to detail.
• Problem solving and initiative.
• Experience in working to deadlines.
• Ability to identify trends and efficiencies / best practice / optimisation opportunities would be desirable.
• Industry administration experience would be desirable.

Responsibilities

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually.
• Provide administrative duties including fleet management and coordinating training for approximately 40 engineers, ensuring regulatory compliance.
• Coordinate invoicing and stock management with internal and external service providers.
• Interface between operatives, customers and the wider business; support Operations and meet SLAs.
• Adapt to system and client requirements to maintain continuity of service delivery.

Skills

Organisational skills

Google Suite

MS Excel

Attention to detail

Problem solving

Deadline-driven

Process improvement

Industry administration

Tools

Google Workspace

Job description

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually
• Provide comprehensive administrative duties including fleet management, arranging ad-hoc training for approximately 40 engineers, and ensuring all processes are maintained in line with regulatory requirements
• Work alongside internal and external service providers to ensure accurate invoicing and stock management processes and procedures are followed effectively
• Act as the key interface between operatives, customers, and the wider business, supporting the Operations team at short notice and ensuring all contractual SLAs for reporting and administrative functions are met
• Adapt to changes in systems and requirements from both Veolia and the client, proactively anticipating changes to ensure continuity of service delivery

Requirements

• Good organisational skills with the ability to prioritise
• Excellent knowledge of Google Suite and MS Office, in particular Excel
• Excellent attention to detail
• Problem solving and initiative
• Experience in working to deadlines
• Ability to identify trends and efficiencies / best practice / optimisation opportunities would be desirable
• Industry administration experience would be desirable

Core Competencies

Demonstrates strong organizational skills and attention to detail while managing administrative duties, customer interactions, and compliance with regulatory requirements. Proficient in Google Suite and MS Office, particularly Excel, with a focus on optimizing processes and delivering high-quality customer support.

Highest-signal resume keywords

• Customer-Focused Support
• Organizational Skills
• Google Suite Proficiency
• MS Office Excel Expertise
• Problem Solving

ATS Optimization Keywords

Soft Skills

• Attention to Detail
• Initiative
• Ability to Prioritize
• Adaptability

Industry Keywords

• Fleet Management
• Regulatory Compliance
• Invoicing ProcessesStock Management
• Contractual SLAs
• Administrative Functions