Administration Operations Manager (Derby)

Cranstoun; East Midlands; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

Cranstoun is seeking an Administration Operations Manager in Derby to lead the administration and reception teams, oversee prescribing and clinic administration, and support estates, health and safety, governance and wider service operations.

You will ensure accurate systems and workflows, create a welcoming experience for service users, families and partners, and work closely with pharmacies and partners to meet regulatory requirements and drive continuous improvement.

Qualifications

• Experience leading administration and reception teams.
• Ability to oversee prescribing administration and clinic administration.
• Strong focus on governance, safety, and continuous improvement.

Responsibilities

• Lead and develop administration, reception and clinic support teams, including supervision and performance management.
• Ensure referrals, bookings and administrative workflows are accurate and timely.
• Oversee prescribing administration processes and pharmacy liaison to support safe clinical governance.
• Support estates, facilities, health and safety, and mandatory training.
• Maintain confidential records in line with local requirements and safeguarding processes.
• Investigate incidents and complaints and drive learning improvements.
• Contribute to service development and regulatory readiness (CQC).

Skills

Leadership

Operations management

Staff development

Attention to detail

Job description

Administration Operations Manager(Derby)

Contract: Permanent

Job reference number: 1799

An exciting opportunity has arisen for an Administration Operations Manager within our Derby Drug and Alcohol Service. This is a key leadership role, responsible for the administration-focused operational functions that keep the service safe, organised and responsive. You will lead the administration and reception teams, oversee prescribing and clinic administration, and support estates, health and safety, governance and wider service operations.

About the role

As Administration Operations Manager, you will provide visible, supportive leadership across reception, referrals and allocations, general administration and prescribing administration. You will ensure systems and workflows are accurate, timely and effective, while creating a warm and welcoming experience for people using the service, their families, carers and professional partners.

Working closely with all team members, pharmacies and wider partners, you will help the service operate smoothly, meet regulatory requirements, respond to operational risks and embed learning and continuous improvement.

Key responsibilities include:

• Leading and developing administration, reception and clinic support teams, including supervision, attendance, workload and performance management
• Ensuring referrals, allocations, appointment bookings and administrative workflows are completed accurately and within agreed service timescales
• Overseeing prescribing administration processes, pharmacy liaison and clinical administration to support safe, timely and well-governed practice
• Supporting estates, facilities, health and safety, equipment checks, mandatory training and the smooth day-to-day operation of the service
• Supporting safeguarding processes and maintaining accurate, confidential records in line with local and organisational requirements
• Investigating incidents and complaints, identifying learning and ensuring improvements are shared and embedded
• Contributing to operational procedures, service development, partnership working and CQC readiness

About you

We are looking for an experienced and motivated leader who understands how strong administration and operational systems underpin safe, high-quality services. You will be highly organised, confident managing competing priorities and able to combine attention to detail with a calm, practical and people-focused leadership style.

All posts are subject to an enhanced DBS check. Some flexibility in working hours and location is required, including a late evening and occasional weekend working where needed to meet service requirements.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.