Administration Assistant (Outpatients)

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Development opportunities

Staff benefits including EAP

Discounted gym membership

onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby & Burton NHS Foundation Trust is recruiting for Outpatient Administration roles at the Royal Derby Hospital. These 37.5-hour posts run Monday to Friday from 08:00 to 18:00, supporting efficient outpatient administration and high-quality patient care.

You will bring a background in administration or customer service, with a good telephone manner and strong attention to detail. You should be a self-motivated team player, flexible to meet service needs on site, with

Qualifications

• Background in administration or customer service.
• Good telephone manner and attention to detail.
• Self-motivated and a good team player.

Responsibilities

• Handle outpatient appointments and patient enquiries.
• Maintain accurate patient records and support clerical tasks.
• Collaborate with the on-site team to meet service needs.

Skills

Administration

Customer service

Telephone etiquette

Attention to detail

Team player

Job description

This is a great time to join University Hospitals of Derby & Burton NHS Foundation Trust (UHDB). We are currently undergoing a significant period of change that will enable us to deliver an even greater service to our patients.

Our ambition to be sector leaders in new models of administration, allowing us to continue to absorb growing demand and significantly increase our digital capability, whilst improving patient experience, ensuring they are in the hands of our brilliant people.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live.

UHDB is one of the largest employers in the region. As an 'anchor' organisation we play a wider role in society; setting an example in partnership with other large local employers across the public and private sector seeking to promote inclusion, raise the aspirations and prospects of young people, be a good employer and a major contributor to the local economy.

We currently have vacancies within our Outpatient Administration teams at the Royal Derby Hospital.

Our posts are 37.5 hours per week, Mon - Fri between the hours of 08.00 - 18.00.

You will have a background, in administration or customer service, a good telephone manner and have attention to detail. Self-motivation and being a good team player are further attributes that we value.

You will strive to have the desire to work in the NHS to support delivering great patient care. You will be expected to work flexibly to meet the needs of our services. Routinely on the same site, or wider if you would welcome that to further your experiences.

The experiences you will gain and the support we will give you for your personal development will help you to reach your full potential.

We know that you will thrive here, challenging your own ambitions with our fantastic career and learning and development opportunities. there's lots on offer, and we know you'll be impressed with our rewards and benefits package.

Closing date of applications: 8 November 2026

Interview date: 19 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

For further details / informal visits contact: Name: Claire Allen Job title: Operational Co-ordinator - Outpatients Email address: [e-mail] Telephone number: 01332 785411

Angela McAuley

Operational Co-ordinator - Outpatients

01332 786141

[e-mail]

Karen Barker

Operational Co-ordinator - Outpatients

[e-mail]

01332 786141

we'd love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.