Operations Manager (Derby)

Cranstoun; East Midlands; Hybrid; GBP 52,000 - 64,000; Full time

Job summary

Cranstoun in Derby is seeking an Operations Manager to lead the delivery of the Derby Drug and Alcohol Service, ensuring safe, effective and high‑quality care. You will provide strong, visible leadership to teams and work with partners to improve outcomes for people accessing support.

Key responsibilities include safeguarding, risk management, performance oversight, staff development and driving continuous improvement in a fast‑paced environment, with a focus on trauma‑informed and

Qualifications

• Significant experience in substance use or related services.
• Experience managing or supervising staff and developing teams.
• Strong knowledge of safeguarding, harm reduction and clinical practice.
• Experience working in partnership and influencing across systems.
• Excellent communication and relationship-building skills.

Responsibilities

• Leading teams to deliver safe, effective and person-centred services
• Supporting staff through development and performance management
• Ensuring compliance with CQC requirements, organisational policies and clinical guidance
• Overseeing service delivery, risk management and safeguarding processes
• Managing workload, capacity and performance across teams
• Building strong relationships with partners and stakeholders across Derby
• Investigating incidents and complaints and embedding learning
• Promoting trauma-informed and recovery-focused approaches across teams

Skills

Team leadership

Staff development

Performance management

Partnership engagement

Safeguarding

Communication

Job description

Contract: Permanent

Job reference number: 1800

An exciting opportunity has arisen for an Operations Manager within our new Derby Drug and Alcohol Service. This is a key leadership role, responsible for supporting the safe, effective and high-quality delivery of services across Derby. You will lead operational delivery, support teams to perform at their best, and work closely with partners to improve outcomes for people accessing support.

About the role

As an Operations Manager, you will lead your team, ensuring high standards of care, safeguarding and service delivery. You will provide strong, visible leadership to your teams, creating a positive, reflective and high-performing culture.

You will work closely with senior leaders, clinical and admin teams and partners to ensure services are responsive, safe and meeting local need, whilst supporting continuous improvement and innovation.

Key responsibilities include:

• Leading teams to deliver safe, effective and person-centred services
• Supporting staff through development and performance management
• Ensuring compliance with CQC requirements, organisational policies and clinical guidance
• Overseeing service delivery, risk management and safeguarding processes
• Managing workload, capacity and performance across teams
• Building strong relationships with partners and stakeholders across Derby
• Investigating incidents and complaints and embedding learning
• Promoting trauma-informed and recovery-focused approaches across teams

About you

We are looking for an experienced and motivated leader with a strong background in substance use, health or social care services. You will be confident leading teams, managing performance and driving high-quality service delivery in a complex and fast-paced environment.

• Significant experience working within substance use or related services
• Experience of managing or supervising staff and supporting team development
• Strong knowledge of safeguarding, harm reduction and clinical practice
• Experience of working in partnership and influencing across systems
• Excellent communication skills and ability to build effective relationships

You will be values-driven, committed to improving outcomes and confident in leading teams through change. You will promote a culture of compassion, accountability and continuous improvement, helping to ensure people receive high-quality, responsive support.

All posts are subject to an enhanced DBS check. Some flexibility in working hours may be required to meet service needs.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

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