Service Administrator - Criminal Justice Team

Occy; Hanley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Occy in Stoke-on-Trent is seeking a motivated Administrator to support our busy Criminal Justice team, handling trackers, calls, and prescriptions coordination, ensuring smooth information sharing and accurate data records.

The role is full-time, 37.5 hours per week, with a salary of £26,250 per annum. The successful candidate will be highly organized, detail-oriented, with strong IT skills and a collaborative approach.

Qualifications

• Experience of providing administrative support in a busy environment.
• Strong IT skills and familiarity with data records.
• Excellent communication and teamwork abilities.

Responsibilities

• Manage trackers monitoring client journeys as they engage with the service.
• Handle calls via the Criminal Justice line, including court referrals.
• Assist printing and coordination of prescriptions for CJ pathway clients.
• Provide front-of-house duties, meet and greet, and support the main service line.
• Support information sharing and maintain accurate data records with partners.

Skills

Attention to detail

IT skills

Communication skills

Tools

Database management

Job description

We are seeking a motivated and organised Administrator to support our busy communitydrug and alcohol service. This role will be primarily based within our Criminal Justice team, providing vital administrative support to ensure the smooth and effective delivery of this part of the service. You will work closely with key partners, including prisons, custody suites, and probation services, to support information sharing and maintain accurate data records.

Responsibilities will include managing trackers that monitor client journeys as they engage with community support, handling calls via our dedicated Criminal Justice phone line (including those referred directly from court settings), and assisting with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway. You may also provide wider administrative support to the service, such as front-of-house duties, meeting and greeting, and assisting with the main service phone line.

This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum.

Theideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

We'd be excited to see the following in your application:

• experience of providing great administrative support in a busy environment
• the ability to communicate effectively with a wide range of people
• to be confident working in a team environment and able to work collaboratively
• a good level of Maths and English (verbal and written)
• to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
• good analytical skills with an eye for detail
• a can do, positive attitude
• excellent IT skills, including database management and be comfortable using digital media

Join us as a Service Administrator in Stoke-on-Trent.

Our team based in Stoke-on-Trent are seeking an experienced full time Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

Closing date: 8th November 2026. Please note that this advert may close early should sufficient applications be received, so early application is advised.