Administration & Operations Lead (Hybrid, Flexible Hours)

Cranstoun; East Midlands; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

Cranstoun is seeking an Administration Operations Manager in Derby to lead the administration and reception teams, oversee prescribing and clinic administration, and support estates, health and safety, governance and wider service operations.

You will ensure accurate systems and workflows, create a welcoming experience for service users, families and partners, and work closely with pharmacies and partners to meet regulatory requirements and drive continuous improvement.

Qualifications

• Experience leading administration and reception teams.
• Ability to oversee prescribing administration and clinic administration.
• Strong focus on governance, safety, and continuous improvement.

Responsibilities

• Lead and develop administration, reception and clinic support teams, including supervision and performance management.
• Ensure referrals, bookings and administrative workflows are accurate and timely.
• Oversee prescribing administration processes and pharmacy liaison to support safe clinical governance.
• Support estates, facilities, health and safety, and mandatory training.
• Maintain confidential records in line with local requirements and safeguarding processes.
• Investigate incidents and complaints and drive learning improvements.
• Contribute to service development and regulatory readiness (CQC).

Skills

Leadership

Operations management

Staff development

Attention to detail

Job description

Cranstoun is seeking an Administration Operations Manager in Derby to lead the administration and reception teams, oversee prescribing and clinic administration, and support estates, health and safety, governance and wider service operations.

You will ensure accurate systems and workflows, create a welcoming experience for service users, families and partners, and work closely with pharmacies and partners to meet regulatory requirements and drive continuous improvement.