Derby Operations Manager – High-Impact Care Leader

Cranstoun; East Midlands; Hybrid; GBP 52,000 - 64,000; Full time

Job summary

Cranstoun in Derby is seeking an Operations Manager to lead the delivery of the Derby Drug and Alcohol Service, ensuring safe, effective and high‑quality care. You will provide strong, visible leadership to teams and work with partners to improve outcomes for people accessing support.

Key responsibilities include safeguarding, risk management, performance oversight, staff development and driving continuous improvement in a fast‑paced environment, with a focus on trauma‑informed and

Qualifications

• Significant experience in substance use or related services.
• Experience managing or supervising staff and developing teams.
• Strong knowledge of safeguarding, harm reduction and clinical practice.
• Experience working in partnership and influencing across systems.
• Excellent communication and relationship-building skills.

Responsibilities

• Leading teams to deliver safe, effective and person-centred services
• Supporting staff through development and performance management
• Ensuring compliance with CQC requirements, organisational policies and clinical guidance
• Overseeing service delivery, risk management and safeguarding processes
• Managing workload, capacity and performance across teams
• Building strong relationships with partners and stakeholders across Derby
• Investigating incidents and complaints and embedding learning
• Promoting trauma-informed and recovery-focused approaches across teams

Skills

Team leadership

Staff development

Performance management

Partnership engagement

Safeguarding

Communication

Job description

Cranstoun in Derby is seeking an Operations Manager to lead the delivery of the Derby Drug and Alcohol Service, ensuring safe, effective and high‑quality care. You will provide strong, visible leadership to teams and work with partners to improve outcomes for people accessing support.

Key responsibilities include safeguarding, risk management, performance oversight, staff development and driving continuous improvement in a fast‑paced environment, with a focus on trauma‑informed and