Support Services Team Lead: Admin & Frontline Ops

The Methodist Church in Britain; East Midlands; On-site; GBP 34,000 - 46,000; Full time

Job summary

Derbyshire Community Health Services NHS Foundation Trust is seeking a Support Services Team Lead for the Integrated Sexual Services Department. You will head the administration function, oversee reception teams at Florence Nightingale Community Hospital and Wheatbridge clinic, and travel occasionally to the Chesterfield site.

The role requires proven team leadership, front-line customer service experience, and autonomous working with minimal supervision.

Qualifications

• 5 GCSEs or equivalent, including English language and mathematics.
• NVQ Level 3 in a relevant subject, or equivalent qualification or significant proven equivalent experience.
• Experience leading and motivating a team.
• Front-line, customer-focused experience.
• Experience organizing meetings and taking minutes.
• Experience with admin practices and computerised data systems.
• Records management and accurate data handling.
• Strong written and verbal communication.
• Team player with initiative within policies.
• Strong planning and organisational skills.
• Willing to learn, adapt and modernise.
• Willing to travel to multiple locations.

Responsibilities

• Lead the operational management and delivery of admin functions.
• Support Development Managers and Clinical Leads in meeting objectives.
• Manage reception functions and staff at two sites.
• Ensure smooth daily operation of admin teams.
• Line manage administrative staff across sites.
• Oversee scorecard reporting, risk register, appraisals and sickness absence.
• Coordinate and lead administration support functions.
• Provide effective administration of sexual health services.

Skills

Team leadership

Customer service

Minutes taking

Data systems

Written comms

Verbal communication

Teamwork

Planning & Organisation

Adaptability

Travel flexibility

Education

5 GCSEs incl. English & Maths

NVQ Level 3 or equivalent

Job description

Derbyshire Community Health Services NHS Foundation Trust is seeking a Support Services Team Lead for the Integrated Sexual Services Department. You will head the administration function, oversee reception teams at Florence Nightingale Community Hospital and Wheatbridge clinic, and travel occasionally to the Chesterfield site.

The role requires proven team leadership, front-line customer service experience, and autonomous working with minimal supervision.