Administration Officer - Patient Services & Coordination

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 26,000; Full time

Job summary

Northumberland, Tyne and Wear NHS Foundation Trust is seeking a full-time Administration Officer to join Older People's Services at St Nicholas Hospital, Gosforth, Newcastle upon Tyne. The role involves processing referrals, maintaining electronic patient records, and delivering a high-quality administrative service to the clinical team.

You will manage diaries, draft letters, take minutes, and support a busy office with Microsoft Office and Excel.

Qualifications

• Experience in a customer/patient-facing environment.
• Administrative/Secretarial experience.
• General administrative duties and typing/word processing.
• Good diary management and minute taking experience.
• Ability to work flexibly within a team and meet deadlines.

Responsibilities

• Process referrals into the service and maintain records.
• Maintain electronic patient records and relevant spreadsheets.
• Diary management, typing letters and reports, and minute taking.
• Provide high-quality administrative support to the multidisciplinary team.
• Deliver excellent customer service face to face and by telephone.

Skills

Customer service

Communication

Organisational skills

Typing

Diary management

Teamwork

Adaptability

Punctuality

Attention to detail

Education

Relevant NVQ/Level 2 or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Northumberland, Tyne and Wear NHS Foundation Trust is seeking a full-time Administration Officer to join Older People's Services at St Nicholas Hospital, Gosforth, Newcastle upon Tyne. The role involves processing referrals, maintaining electronic patient records, and delivering a high-quality administrative service to the clinical team.

You will manage diaries, draft letters, take minutes, and support a busy office with Microsoft Office and Excel.