Administration Officer

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 26,000; Full time

Job summary

Northumberland, Tyne and Wear NHS Foundation Trust is seeking a full-time Administration Officer to join Older People's Services at St Nicholas Hospital, Gosforth, Newcastle upon Tyne. The role involves processing referrals, maintaining electronic patient records, and delivering a high-quality administrative service to the clinical team.

You will manage diaries, draft letters, take minutes, and support a busy office with Microsoft Office and Excel.

Qualifications

• Experience in a customer/patient-facing environment.
• Administrative/Secretarial experience.
• General administrative duties and typing/word processing.
• Good diary management and minute taking experience.
• Ability to work flexibly within a team and meet deadlines.

Responsibilities

• Process referrals into the service and maintain records.
• Maintain electronic patient records and relevant spreadsheets.
• Diary management, typing letters and reports, and minute taking.
• Provide high-quality administrative support to the multidisciplinary team.
• Deliver excellent customer service face to face and by telephone.

Skills

Customer service

Communication

Organisational skills

Typing

Diary management

Teamwork

Adaptability

Punctuality

Attention to detail

Education

Relevant NVQ/Level 2 or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Applications are invited from suitably qualified and experienced candidates for a full-time Administration Officer to work within Older People's Services based at St Nicholas Hospital, Gosforth, Newcastle upon Tyne.

This is a very busy service and the post-holder is part of an admin team which supports the multi-disciplinary clinical team. Duties will include processing referrals into the service, maintaining an electronic patient record system, maintaining spreadsheets, diary management, typing clinical letters and reports and minuting meetings as well as other general office duties. A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Team Lead / Administration Manager / Team Manager to ensure a comprehensive, high quality administrative service to the team at all times. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.

This is a full-time post 37.5 hours per week Monday to Friday.

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):

• Experience working in a customer / patient focused environment (face to face and telephone)
• Administrative/Secretarial experience
• General administrative duties
• Fast, accurate typing/keyboard skills
• Typing and formatting letters and reports
• Minute taking experience
• Diary Management
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

For further details / informal visits contact: Name: Nichola Browne Job title: Administration Team Lead Email address: [e-mail] Telephone number: 01912468723