Health Records Assistant

Northumbria Healthcare NHS Foundation Trust; Ashington; On-site; GBP 19,000 - 23,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is recruiting two full-time Health Records reception/administration staff. Based at Wansbeck, North Tyneside, Hexham or Seaton Delaval, you will support the central medical records library and reception areas across multiple sites.

The role requires flexibility to cover weekends and bank holidays, with full training provided to work with NHS PAS and Mediviewer systems. Experience with the public and maintaining confidentiality is essential.

Qualifications

• Experience of working with the general public.
• Able to work as part of a busy hospital reception team.

Responsibilities

• Receive patients and visitors at reception with accurate and efficient recording of patient activity.
• Use NHS PAS and Mediviewer to process patient activity and records.
• Provide non-clinical advice to patients, relatives, the public and internal/external agencies.
• Collaborate with Health Records Hubs, wards and departments to deliver a high-quality service.

Job description

2 Posts - Full time 37.5 hpw

We are looking to recruit highly motivated and enthusiastic team players who can demonstrate high standards of reception and administrative skills to join the Health Records Team. The successful candidates will be based at Wansbeck Hospital or North Tyneside Hospital however, they may be required to work at Hexham Hospital or Seaton Delaval to ensure a high quality service is provided at all times.

The successful candidates must be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and all Bank Holidays.

This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team in the Central Medical Records Library, Medical Records Hubs, Main Outpatients at Wansbeck, North Tyneside and Hexham Hospitals, Gynecology, Antenatal, Morpeth View and Main Reception areas.

Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

"Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made.

There is a physical element to the role involving moving and handling of flatbeds and trollies, use of stepladders and standing for long periods when working in reception areas.

Customer orientated service compliant with the Trust confidentiality policy in line the GDPR.

Receiving patients and visitors into the reception areas with accurate and efficient recording and process of patient activity using NHS computer systems including Patient Administration System (PAS) and Mediviewer.

Work in partnership with colleagues in the Health Records Hubs, wards and departments across the Trust to provide a high-quality service to enhance the patient experience.

To provide non-clinical advice to patients, relatives, the public and internal and external agencies.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

For further details / informal visits contact: Name: Michelle Carr Job title: Admin Manager Email address: [e-mail] Telephone number: 0191 2828947