Administration Officer

Brook Street; Newport; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Onsite parking

Guaranteed interview for veterans/spo

Job summary

Brook Street in Newport is seeking an Administration Officer to support the smooth running of courts and tribunals. You will prepare papers, update records, handle enquiries, and assist with listing and case processing.

You will work 37 hours per week, fully office based, with an hourly rate starting at £12.86 and rising to £13.25 after the first 12 weeks. A Basic BDS clearance is required, and the assignment runs until 31 March 2027 with possible extension.

Qualifications

• Strong administrative capability with accurate record-keeping and data input.
• Excellent customer service with polite, prompt, professional communication.
• Ability to follow guidelines and improve processes within a framework.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Produce court/tribunal documents and draft standard letters and correspondence.
• Create and update records on internal systems, including data input.
• Clerking civil and family courts, tribunals and hearings; ensure materials are up to date.
• Handle counter, written and telephone enquiries from court users.

Skills

Data entry

Customer service

Administrative support

Record keeping

Organisation

Tools

Microsoft Office

Data management system

Job description

Administration Officer

Location: Newport, NP19 7AA

Hourly Rate: 12.86 for the first 12 weeks, 13.25 afterwards

Working Hours: 37 hrs per week, Mon-Fr

Working Pattern: Fully office based

Duration: Until 31/03/27 with possible extension

Clearance: Basic BDS to be processed by Brook Street

Looking for a role where your organisation, attention to detail, and customer focus truly matter? Our Client is hiring for a reputed client in Newport, supporting the smooth running of the Courts and Tribunals service. If you enjoy fast-moving admin work and taking pride in delivering "right first time", this could be a great fit.

What you'll be doing:

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents and drafting standard letters and correspondence
• Creating and updating records on internal systems, including data input
• Clerking civil and family courts, tribunals and hearings-ensuring materials are up to date
• Handling counter (face to face), written and telephone enquiries, supporting court users with general queries
• Assisting with listing/rota support, checking files, and contacting relevant parties
• Booking and preparing meeting rooms, agendas, joining instructions and handouts
• Supporting processing of casework by preparing standard documentation and ensuring accurate recording of court outcomes
• Checking and verifying documents and records against procedures and quality standards
• Supporting basic statistical reporting and straightforward calculations, including juror number forecasting

What you'll bring:

• Strong administrative capability with accurate record-keeping and efficient data input
• Excellent customer service-polite, prompt, helpful, and professional communication with the public and stakeholders
• Confidence working to guidelines and procedures, with initiative to improve processes within a set framework
• Able to handle competing priorities while meeting workload targets for throughput and accuracy
• Comfort working in a team, with regular management support, and openness to flexible, ad hoc duties when needed

Additional information:

• Onsite parking available (multistorey car park opposite-free when in post)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.