Administration Officer

Brook Street; Blackwood; Sur place; GBP 18 000 - 19 000; Plein temps

Avantages offerts par ce poste

Onsite parking available

Résumé du poste

Brook Street is seeking an Admin Officer for a busy court environment in Blackwood. The role focuses on preparing papers, clerking civil and family courts, handling inquiries, and ensuring accurate records. The position is fully office-based, with standard 9-5 hours and guaranteed DBS clearance.

Assignment ongoing with potential extension. You will support listings, organize meeting rooms, and ensure timely service of court documents while maintaining high standards of accuracy and customer

Qualifications

• Excellent customer service skills and ability to stay calm under pressure.
• Strong administrative ability with accurate record-keeping and document preparation.
• Confidence drafting and producing standard documents per instructions.
• Proactive mindset with discretion and initiative within defined processes.
• Team-focused with willingness to contribute to continuous improvement.
• Comfortable working to throughput and accuracy targets.
• Willingness to flex to support other local offices.

Responsabilités

• Prepare papers and files for court, tribunals, hearings and meetings.
• Produce court/tribunal documents and draft standard letters and correspondence.
• Create and update records on internal systems, including data input and post opening/dispatch.
• Clerking civil and family courts, tribunals and hearings; ensure papers and materials are up to date.
• Assist court users with general queries in person, in writing and by telephone.
• Support listing and rota checks; help organise meeting rooms and related materials.
• Contact relevant parties, schedule and serve court documents, including use of chip and pin where required.
• Support processing and checking casework documentation for accuracy and quality standards.
• Undertake basic statistical and processing tasks to meet workload targets.

Connaissances

Customer service

Administrative ability

Document drafting

Discretion and initiative

Team collaboration

Target-driven

Outils

Office software

Description du poste

Admin Officer (AO)
Location: Blackwood, Torfaen, South Wales NP12 1NY)

If you enjoy bringing order to complex processes and giving people a clear, helpful experience, this Administration Officer role in our Client's court environment could be a great fit. Hiring for a reputed client, you'll play a key part in keeping civil and family court services running smoothly-supporting cases, hearings, and the people who rely on them.

What you'll be doing:

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents and drafting standard letters and correspondence (following guidelines)
• Creating and updating records on internal systems, including data input and post opening/dispatch
• Clerking civil and family courts, tribunals and hearings-helping ensure papers and materials are up to date
• Assisting court users with general queries via face-to-face, written and telephone contact
• Supporting listing and rota checks, and helping organise meeting rooms and related materials
• Contacting relevant parties, scheduling and serving court documents, including use of chip and pin where required
• Supporting processing and checking casework documentation for accuracy and quality standards
• Undertaking basic statistical and processing tasks to help meet workload targets

What you'll bring:

• Excellent customer service skills, with the ability to remain calm and professional while supporting court users
• Strong administrative ability-accurate record-keeping, document preparation and attention to detail
• Confidence drafting and producing standard documents in line with instructions
• A practical, proactive mindset-able to use discretion and initiative within defined processes
• Team-focused working style, with a willingness to contribute to continuous improvement
• Comfortable working to targets for throughput and accuracy
• Willingness to flex occasionally to support other local offices, where needed

Additional information:

• Fully office based, Mon-Fri 9-5 (37 hours per week)
• Onsite parking available
• Pay: £12.86 for the first 12 weeks, then £13.25 afterwards
• Assignment until 31/03/2027, with possibility of extension
• Basic DBS clearance required (start date as soon as cleared to start)

If you're organised, people-focused, and ready to make a real impact within a busy court service, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.