Administration Assistant

Northumberland, Tyne and Wear NHS Foundation Trust; Gateshead; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is inviting applications for a Band 2 Administration Assistant based with the ADHD and Autism Team at Gateshead. The role supports busy clinical teams with a comprehensive admin service, handling face-to-face and telephone customer service, and maintaining accurate records.

The successful candidate will have proven admin experience, strong communication skills and be organised to manage changing tasks in a busy environment.

Qualifications

• Experience in a customer/patient focused environment (face to face and telephone)
• Excellent communication and interpersonal skills
• Good typing and keyboard skills with accurate data entry
• Able to work in a busy administrative setting and manage multiple tasks

Responsibilities

• Provide high quality administrative support to clinical teams
• Facilitate excellent customer service for patients and callers
• Maintain accurate patient and service records in databases and filing systems

Skills

Customer service

Communication skills

Data entry

Telephone handling

Organisational skills

Education

GCSE English/Maths or equivalent

Tools

MS Office

Job description

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Applications are invited from qualified and experienced Administration candidates to join our busy administration teams. We currently have 1 vacancy for the following Band 2 Administration Assistant Role

ADHD and Autism Team, Keegan Court, Grassbanks, Gateshead, NE10 8DX. Full time (37.5hrs)

This is a very busy service and the successful post holder will be required to support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.

Main duties of the job

Candidates must have proven demonstrable experience in the last 12 months of the following:

• Experience in working in a customer / patient focused environment (face to face and telephone)
• Excellent communication and interpersonal skills
• Database inputting
• Electronic filing systems
• Microsoft word/excel/powerpoint/office packages including email
• Fast, accurate typing/keyboard skills
• Typing letters
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date : 16th October 2026

Closing date : 30th October 2026

Person specification

Qualifications and Training

Essential criteria

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
• Good general level of education to O-Level/ GCSE or equivalent in English Language

Desirable criteria

• NVQ Level 2 in Customer Care (or equivalent)
• NVQ Level 2 in Business Administration.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

Essential criteria

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative

Desirable criteria

• Knowledge of working in an NHS environment
• Ability to maintain and update patient information database(s).

Experience

Essential criteria

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable criteria

• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.