Administration Assistant

Northumberland, Tyne and Wear NHS Foundation Trust; Sunderland; On-site; GBP 9,000 - 12,000; Part time

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is seeking a suitably experienced Administrative Assistant / Receptionist for a busy community team at Monkwearmouth hospital. The role is part-time, two days per week, with flexibility across services as needed.

Prior admin experience, ideally in a healthcare setting, is essential. The post involves greeting patients, managing a shared inbox, appointments, and using RiO patient information systems.

Qualifications

• Intermediate Typing/Word processing qualification or demonstrable experience.
• Good general level of education to GCSE/O-Level or equivalent.
• Experience in an administration role (min 1 year).
• Desirable: NVQ Level 2 in Business Administration; NHS environment experience.

Responsibilities

• Provide comprehensive administrative and reception support to clinical teams.
• Greet patients and visitors and handle telephone and email enquiries.
• Manage a shared inbox, arrange appointments, and update patient information systems.
• Input data accurately and maintain confidentiality while meeting deadlines.

Skills

Typing

MS Office

Outlook

Word

Excel

PowerPoint

Education

GCSE/O-Level

NVQ 2 in Business Admin

Job description

Hello! We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW). We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

An exciting opportunity has arisen for a suitably experienced Administrative Assistant / Receptionist to join our busy community team based at Monkwearmouth hospital.

part time role 2 days per week which will be covered depending on service need. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential.

Applications are invited from suitably qualified and experienced candidates who meet the Essential Criteria outlined in the Person Specification.

Main duties of the job

We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.

The post holder will provide comprehensive administrative and reception support to the clinical teams.

The role includes acting as the first point of contact for the service, greeting patients and visitors, responding to telephone and email enquiries, and undertaking reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing correspondence and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies and reporting estates issues.

The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date : 4 September 2026

Closing date : 18th September 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person specification

Education and Qualification

Essential criteria

• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
• Good general level of education to O-Level/ GCSE or equivalent

Desirable criteria

• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.

Skills and Knowledge

Essential criteria

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative

Desirable criteria

• Knowledge of working in an NHS environment

Experience

Essential criteria

• Experience of working in an administration role in similar environment (min 1 year)
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable criteria

• Experience of working in an NHS/healthcare setting
• Experience using stock ordering systems, reporting systems and petty cash
• Experience of working with paper-based and electronic filing systems

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.