Administration Assistant

Northumberland, Tyne and Wear NHS Foundation Trust; Jarrow; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is seeking a Receptionist/Admin Assistant for the South Tyneside Community Treatment Team at Palmer Hospital, Jarrow. This full-time role runs Monday to Friday, 9:00am-5:00pm, with a flexible approach and prior admin experience preferred.

You will provide front-line reception and clerical support to clinical teams, greet patients, handle calls, type letters, maintain the RIO system, process mail, and ensure confidentiality while

Qualifications

• Typing/word processing qualification or relevant demonstrable experience e.g. 12 months experience.
• Good general level of education to O-Level/ GCSE or equivalent.

Responsibilities

• Provide comprehensive administrative and reception support to the clinical teams.
• Greeting patients and visitors, taking calls, typing appointment letters and clinic letters, scanning for the wider team.
• Updating and maintaining the RIO patient information system, processing post, ordering supplies and reporting estates issues.
• Demonstrate confidentiality and participate in relevant training courses.
• Support the wider administrative team and contribute to the smooth day-to-day running of the service.

Skills

Typing

MS Office

Data entry

Communication

Confidentiality

Organisation

Customer service

Education

Level 2 Typing/Word processing qualification

O-Level/GCSE

Tools

RIO system

Job description

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

An exciting opportunity has arisen for a suitably experienced Receptionist/Admin Assistant to join South Tyneside Community Treatment Team at Palmer Hospital, Jarrow

This is a full-time role, Monday to Friday, 9:00am - 5:00pm. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential

Applications are invited from suitably qualified and experienced candidates who meet the Essential Criteria outlined in the Person Specification.

Main duties of the job

We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.

The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Team Lead.

This challenging and rewarding role consists of acting as the first point of contact for the service on reception, greeting patients and visitors, taking calls, assisting clinical colleagues, typing appointment letters, clinic letters, scanning for the wider team, working from a shared inbox, updating and maintaining the RIO patient information system, processing incoming and outcoming post, ordering supplies and reporting estates issues.

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date : 4th September 2026

Closing date : 18th September 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person specification

Education and Qualifications

Essential criteria

• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
• Good general level of education to O-Level/ GCSE or equivalent

Desirable criteria

• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.

Skills and Knowledge

Essential criteria

• Working knowledge of Microsoft packages including email, word
• Able to input data accurately and efficiently.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.

Desirable criteria

• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

Experience

Essential criteria

• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.

Desirable criteria

• Experience of working in an NHS/health care setting.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.