Senior Receptionist

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Flexible working

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a motivated Senior Receptionist to join the Women's Services team. You will supervise reception and admin staff, help with induction and rota management, and drive service improvements.

The role emphasizes patient experience and efficient day-to-day operations. Working approximately 18 hours 15 minutes per week, the post offers flexible working options where possible and a supportive team culture within a busy hospital environment

Qualifications

• Supervisory experience or demonstrable leadership in an admin/ reception setting.
• Strong organisational skills and attention to detail.
• Experience in staff induction, training and workload coordination.

Responsibilities

• Provide day-to-day supervision to reception and administrative staff.
• Assist with staff induction, training and rota management.
• Monitor performance standards and support service improvements in Women's Services.
• Act as escalation point for queries to ensure timely resolution.
• Support continuous improvement and flexible working arrangements where possible.

Skills

Supervisory experience

Organised

Staff induction

Job description

Are you a motivated and experienced administrator looking for your next challenge? We are seeking an enthusiastic and highly organised Senior Receptionist to join our dedicated Women's Services team. This is an exciting opportunity to play a key role in delivering an exceptional patient experience while supporting the smooth day-to-day operation of our busy administrative functions. In this role, you will undertake a range of supervisory responsibilities, including providing day-to-day guidance, support, and oversight to reception and administrative staff. You will assist with staff induction, training, workload coordination, rota management, and the monitoring of performance standards, helping to foster a positive and productive team culture. You will also act as a point of escalation queries, ensuring issues are resolved efficiently and professionally.

• Interview Date: 28 October 2026
• 18 hours 15 minutes/week
• Working closely with the Administration Lead and Administration Manager, you will contribute to the development and continuous improvement of administrative services across Women's Services. This includes supporting and participating in quality improvement initiatives, service redesign projects, and the implementation of new processes aimed at enhancing efficiency, patient experience, and operational performance. You will be encouraged to identify opportunities for improvement, share ideas, and help drive positive change within the department.
• As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

We also have offices at Regent Point in Gosforth and community sites.