Administration Assistant

NHS; Stafford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large healthcare provider in the UK is seeking an Administration Assistant to provide essential front-line and administrative support in a busy skin department. As the first point of contact for patients and visitors, the successful candidate will manage appointments and handle enquiries in a professional manner. Key qualifications include customer service skills and previous NHS or reception experience. This role is crucial for ensuring the smooth operation of the department and requires effective communication skills in a fast-paced environment.

Qualifications

• Strong communication and organisational skills are essential.
• Ability to work under pressure in a fast-paced clinical environment.

Responsibilities

• Provide essential administrative support to patients and medical staff.
• Manage appointments, handle enquiries, and maintain patient records.
• Ensure effective communication between patients and the healthcare team.

Skills

Customer Service

Admin Experience

NHS Experience

Reception Experience

Education

Good education (GCSE C or above)

Job description

Administration Assistant

Go back University Hospital of North Midlands NHS Trust

The closing date is 02 January 2026

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

This post provides essential front-line and administrative support to patients, Medical Secretaries, Nurses, and Doctors, ensuring the smooth and efficient running of our busy skin department. The successful candidate will be the first point of contact for patients and visitors, helping to manage appointments, handle enquiries, and support the delivery of high-quality, patient-centred care.

Main duties of the job

• Greet and welcome patients and visitors, providing a friendly and professional first point of contact for the Skin department.

Prepare clinics in advance, ensuring all necessary documentation and records are available and accurate.

Record clinic outcomes promptly and accurately to support timely follow-up and data quality.

Answer telephone calls and respond to patient queries in a professional and courteous manner, ensuring all enquiries are dealt with efficiently.

Liaise with Doctors, Medical Secretaries, and Clinical Nurse Specialists (CNS) to support day-to-day service delivery and smooth clinic operations.

Type clinic letters, results letters, and other correspondence accurately and promptly, maintaining a high standard of presentation and attention to detail.

Monitor and manage the shared team email inbox, ensuring queries are directed, actioned, and responded to appropriately.

Manage and update patient records, ensuring confidentiality and compliance with Trust policies and data protection regulations.

Provide cross-cover support at county sites when required, demonstrating flexibility and teamwork.

Assist with reception duties as needed, maintaining a welcoming and efficient front-of-house service for patients and visitors.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

This post provides essential front-line and administrative support to patients, Medical Secretaries, Nurses, and Doctors, ensuring the smooth and efficient running of our busy skin department. The successful candidate will be the first point of contact for patients and visitors, helping to manage appointments, handle enquiries, and support the delivery of high-quality, patient-centred care.

You will play a key role in maintaining effective communication between patients, clinicians, and other members of the multidisciplinary team, contributing to a well-coordinated and professional service. Excellent organisational and communication skills are essential, along with the ability to work well under pressure in a fast-paced clinical environment.

Person Specification

• Good education (GCSE C or above)
• Customer Service
• Admin Experience
• NHS Experience
• Reception Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust