Administration Assistant

Cambridgeshire Community Services Nhs Trust; Romsey; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in the United Kingdom is seeking a part-time Administrator to join their dynamic team. The role involves answering enquiries, providing a warm greeting to patients, and ensuring a clean reception area. The ideal candidate is self-motivated, has strong administrative knowledge, and can collaborate with colleagues to enhance patient services. This is a fixed-term position for 20.45 hours per week, offering valuable experience in a reputable healthcare environment.

Qualifications

• Must be enthusiastic, self-motivated, and dedicated.
• Experience in dealing with enquiries courteously and professionally.
• Ability to make independent judgements regarding messages.

Responsibilities

• Answer enquiries both by telephone and face-to-face.
• Provide a warm greeting and direct visitors appropriately.
• Ensure the reception area is clean and meets health & safety standards.

Skills

Strong knowledge of administration

Organisational skills

Problem-solving skills

Good communication skills

Job description

DynamicHealth – Musculoskeletal Physiotherapy and Specialist Services are looking for an enthusiastic, self‑motivated and dedicated individual to join our service.

This post requires an Administrator to answer enquiries in a courteous and professional manner both by telephone and face‑to‑face, ensuring all messages and information are communicated appropriately.

You will be called upon to make independent judgements as to whether a message needs to be dealt with by a qualified practitioner, and whether urgent action is warranted.

As the first point of contact for patients by phone and face‑to‑face at reception, you will provide a warm and professional greeting, direct visitors to the appropriate person or area, and ensure the reception area is clean and tidy in line with our health and safety and infection control policies.

You will work under the supervision and support of the Admin Lead to provide administrative support within the MSK Physiotherapy and MSK Specialist Services.

You will need to support the team to meet deadlines, be organised, and have strong knowledge of administration.

You will proactively collaborate with colleagues across localities and the Trust to problem‑solve and overcome issues, using initiative to improve patient pathways and wait times.

DynamicHealth has been rated “Outstanding” by the Care Quality Commission and provides high‑quality innovative services across most of the east of England, enabling people to receive care closer to home and live healthier lives.

We take pride in our staff, who for the seventh year running have rated us highly in the national staff survey.

If you share our passion for innovative, high‑quality care delivery, please submit your application and join us. All are welcome to apply and our promise to you is a culture that prioritises staff engagement and development.

Vacancy Details

Part‑time 1‑year fixed‑term vacancy: 20.45 hours per week, Monday 08:30‑13:45; Thursday 08:30‑16:30; Friday 08:30‑16:30; based at Brookfields Hospital, Cambridge.

Dynamic Health provides specialised community services across Cambridgeshire and Peterborough for people aged 16 years and over living with or experiencing problems from muscles, nerves and joints.