Administration Assistant

Cardiff and Vale University Health Board; Shrewsbury; On-site; GBP 21,000 - 24,000; Full time

Job summary

This Band 3 Administrative Assistant role sits within the CAMHS in Shropshire, Telford and Wrekin. You will be the first point of contact for the management team, handling inquiries, prioritising urgent calls, and providing confidential secretarial support to managers.

You will manage post, arrange meetings, maintain calendars, and operate standard office equipment and data systems, contributing to a supportive multi-disciplinary team environment.

Qualifications

• Admin experience in a busy office environment.
• Excellent communication skills.
• GCSE English and Maths at C grade or equivalent or Functional Skills Level 2.
• Ability to work in a team.

Responsibilities

• Provide confidential secretarial and organisational support to managers.
• Open and distribute post and manage urgent mail.
• Arrange meetings and maintain Outlook calendars.
• Use office machinery and computerised data systems.

Skills

Admin experience

Communication skills

Teamwork

Organisational skills

Microsoft Outlook

Education

GCSE English and Maths (or equivalent)

Tools

Microsoft Office

Job description

This role isnoteligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn We have an opportunity for a Band 3 Administrative Assistant to join the Child and Adolescent Mental Health Services (CAMHS) in Shropshire, Telford and Wrekin Our newly developed CAMHS Group Offer (CAMHS GO) Service will be an early intervention offer to children and young people with mild to moderate health and mental wellbeing problems. The role is working as an Administrative Assistant and you will provide a central point for the Shropshire, Telford and Wrekin Team dealing with enquiries and obtaining information as required. You will have the ability to communicate professionally on all levels with members of the public, staff, directors, consultants, service users, carers and various external people. Communicate professionally and with sensitivity as the need arises. Come and join the team and make a difference to children and young people in the Shropshire, Telford and Wrekin area to be the first point of telephone contact for the management team, identifying urgent calls and prioritising responses when managers are not available. On occasions, (such as a complaint/enquiry from a service user/carer) telephone calls and enquiries may be of a distressing nature/verbally aggressive and require sensitive handling. To provide confidential secretarial and organisational support to all managers within the team including liaising with external agencies. To open and distribute post, ensuring that urgent mail receives appropriate attention. To arrange meetings and maintain Microsoft Outlook calendars on behalf of team managers. To use a range of office machinery including fax photocopiers and the use of computerised data systems and word processing facilities. For further information relating to this role please refer to the job description and job specification Demonstrate the ability to organise own workload using independent judgement to prioritise required tasks and duties. Demonstrate the ability to work effectively within a multi-disciplinary team environment.

• Adminstation experience in a busy office environment
• Excellent communication skills
• Competent Microsoft Office user, Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2, Demonstrate the ability to work in a team Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems. We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow. We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.