Clinical Team Administrator - Initial Response Service

NSFT; Norwich; On-site; GBP 26,000 - 27,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust is seeking a Band 3 Clinical Team Administrator to support the Initial Response Service at County Hall, Norwich. The role offers 37.5 hours per week with part-time consideration and a pro rata salary of £25,760–£27,476.

Flexibility across 7 days, with on-site duties and potential occasional travel. Training in Trust IT systems is provided, with emphasis on delivering a confidential, patient-centered admin service.

Qualifications

• NVQ 3 Business Administration or equivalent is required.
• Word Processing or equivalent secretarial experience at intermediate level.
• Excellent interpersonal skills with discretion and confidentiality.
• Proficient in Microsoft Office packages (Word, Excel, Outlook) and able to manage diaries.

Responsibilities

• Receive and process new referrals in line with policy.
• Provide general administrative support to clinical teams and service users.
• Attend meetings as required, take minutes to a high standard, and follow up actions.
• Diary management and support for senior colleagues across the team.
• Knowledge of Lorenzo and ESR systems is helpful, with full training provided.

Skills

Interpersonal skills

Diary management

MS Office (Excel/PowerPoint)

Education

NVQ 3 Business Administration or equivalent

Job description

Clinical Team Administrator - Initial Response Service

Band 3

Main area Administration Grade Band 3 Contract Permanent

• Full time
• Part time
• Job share
• Flexible working
• Compressed hours

37.5 hours per week (Part time considered) Job ref 246-CEN8321925

Site County Hall Town Norwich Salary £25,760 - £27,476 gross per annum (pro rata) Salary period Yearly Closing 25/10/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Are you able to work autonomously but also integrate as part of a team? Are you committed to taking pride in your work? Would you enjoy working in an inpatient environment?

We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Team Administrator to support our newly developing Initial Response Service. This role will involve a range of administration duties to meet the needs of our clinical teams and service users.

Effective team work skills and a commitment to the provision of a positive service user experience across an inpatient setting is essential.

You will be joining a demanding fast paced environment using the Trust’s EPR.

Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.

• Working hours will be flexible over 37.5 hours, 7 day week, Monday to Sunday, however part time hours would be considered. No nights required but some unsocial and weekend working may be required.
• The position is based at County Hall, Norwich where ample on-site parking is available.
• Occasional travel may be required and flexibility essential.

Main duties of the job

The primary responsibilities of the role involve receiving and processing new referrals in line with the policy and delivering general administrative support.

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.

Full administration experience will be essential for this role The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.

You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo and ESR would be an advantage but is not essential as full training will be provided. Diary management and the ability to support senior colleagues are also essential.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

This could be your first step in developing a career with the NHS; we are passionate about Continuous Personal Development (CPD) and encourage staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations.

Detailed job description and main responsibilities

To provide the best service to our service users and staff, the ideal candidate will be able to work on their own initiative, to remain calm under pressure and maintain a positive attitude.

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Please note, the Job Description is subject to a job evaluation and matching process.

Person specification

Qualifications

• NVQ 3 Business Administration or equivalent or working towards.
• Word Processing or equivalent secretarial experience at intermediate level

Skills

• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
• Ability to co-ordinate and prioritise management diaries.
• ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.

Experience

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
• Working on own initiative with minimal supervision.
• Ability to work with senior members of staff across a large organisation.

Knowledge

• Maintaining administrative / secretarial systems

Other

• Able to work flexibly across a range of different sites/offices

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.