Leadership Support Administrator - Initial Response Service

NSFT; Norwich; On-site; GBP 26,000 - 27,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust in Norwich is seeking a Band 3 Leadership Support Administrator to support the administration needs of the leadership and clinical teams. The role involves diary management, recruitment support and a range of duties across NHS IT systems, with flexible working and shift patterns to cover a 24/7 care team.

Applicants should have NHS administration experience, confidentiality, and be able to work across multiple sites.

Qualifications

• NVQ 3 Business Administration or equivalent or working towards.
• Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
• NVQ 2 Customer Services or working towards.
• Shorthand
• Knowledge of Trust electronic record system

Responsibilities

• The role will include diary management, recruitment support, team organisation, procurement and a range of other administration tasks.
• The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills.

Skills

Excellent articulate communication

Interpersonal skills

Prioritisation

Diary coordination

Education

NVQ 3 Business Administration

Shorthand

Tools

Microsoft packages

Job description

Leadership Support Administrator - Initial Response Service

Band 3

Main area Administration Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Job share
• Flexible working
• Compressed hours

37.5 hours per week Job ref 246-CEN8322589

Site County Hall Town Norwich Salary £25,760 - £27,476 gross per annum (pro rata) Salary period Yearly Closing 25/10/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Are you able to work autonomously but also integrate as part of a team? Are you committed taking pride in your work?

We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Leadership Support Administrator. This role will work to support the administration needs of the leadership team and wider clinical team. It will involve a range of administration duties to meet the needs of our clinical teams and service users.

The successful candidate will be expected to demonstrate experience at advanced level in a range of administrative tasks and systems, with a dedication to confidentiality. Effective team work skills and a commitment to the provision of a positive service user experience across an the Service is essential.

Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.

Main duties of the job

The role will include diary management, recruitment support, team organisation, procurement and a range of other administration tasks . There is also a need to work flexibly with colleague's in clinical administration to support with clinical tasks such as processing referrals. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills.

The role will be in a team providing 24/7 care. therefore, some flexibility will be needed in terms of work days ad hours, This is not a Monday to Friday 9-5 job and will include some evening and weekend working, though no night working.

Please note, the attached job description is subject to job evaluation and matching.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Person specification

Qualifications

• NVQ 3 Business Administration or equivalent or working towards.
• Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
• NVQ 2 Customer Services or working towards.
• Shorthand
• Knowledge of Trust electronic record system

Experience

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
• Working under pressure and working on own initiative with minimal supervision
• Ability to work with senior members of staff across a large organisation.

Skills

• Excellent articulate communication skills.
• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
• Ability to prioritise.
• Ability to co-ordinate and prioritise management diaries.

Knowledge

• Working knowledge of Microsoft packages or equivalent.
• Maintaining administrative / secretarial systems
• Knowledge of NHS policy / procedures.
• Knowledge of medical terminology

Other

• Able to work flexibly across a range of different sites/offices

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage you to submit your application as soon as possible.

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.