Team Secretary/Administrator

Lincolnshire Partnership NHS Foundation Trust; Boston; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Early access to Psychological TherapIn

Competitive annual leave

Car leasing scheme

Free eye tests

Salary sacrifice discounts

Discounts on retailers & restaurants

Job summary

Lincolnshire Partnership NHS Foundation Trust in Lincolnshire is seeking a reliable Team Secretary/Administrator to join the Child & Young People (CYP) Services Urgent Care team. This 37.5-hour post is office-based with some home-working, on a rota basis for reception cover.

You will handle referrals, data input, typing and correspondence, diary management and meeting support, using Word, Excel, Outlook and clinical systems, while ensuring confidentiality and a high standard of service.

Qualifications

• NVQ 3 in Business Administration or equivalent qualification or relevant experience.
• Good standard of general education including English.

Responsibilities

• Input referrals and data onto the clinical system.
• Navigate and update clinical systems and databases.
• Organise and contact young people and families by phone or letter to offer appointments.
• Type letters and correspondence using audio/copy typing and word processing.
• Manage diary and arrange meetings with note taking and circulating documents.
• Provide reception cover and handle enquiries in a welcoming, confidential manner.
• Assist with data monitoring using Excel and Power BI housekeeping reports.
• Support with coordinating meetings and taking notes.
• Liaise with internal and external providers and manage invoices through procurement.
• Maintain shared online workspace/website if required.

Skills

Communication skills

Organisational skills

Confidentiality

Customer service

Education

NVQ 3 in Business Administration or equivalent

Good general education including English

Tools

Word

Excel

Publisher

Outlook

RIO

Job description

Lincolnshire Partnership NHS Foundation Trust

Team Secretary/Administrator

The closing date is 21 October 2026

An exciting opportunity has arisen for a reliable, organised and enthusiastic person with a strong work ethic to join our committed administration workforce in Child & Young People (CYP) Services Urgent Care for 37.5 hours per week.

This is an office-based position with some flexibility for home working. There may be an expectation to be part of covering an occasional evening clinic up until 8 pm on a rota basis or to travel to a different base if required to support the needs of the service, or to attend training. Mileage is paid at a standard rate.

You will have a strong work ethic and be a key member of a friendly administration team providing a high standard of administration support. You will also be responsible for contributing to the smooth and efficient running of the office, to include referral processing, typing and formatting of correspondence, and other data requirements using Word, Excel, clinical systems and Microsoft Teams. There will also be a requirement for note-taking and other requirements of supporting a meeting.

It is a busy role and there will be a need to join a rota to ensure reception is covered. You will be dealing with a wide range of enquiries in a welcoming yet professional and sensitive manner, ensuring confidentiality at all times.

We will offer training and development opportunities for the successful applicant.

Main duties of the job

This will include, but is not limited to:

• Inputting referrals and data onto the clinical system.
• Navigating and updating clinical systems and electronic databases.
• Gathering information.
• Organising and contacting young people and families by telephone or letter to offer an appointment.
• Typing letters and correspondence using audio/copy typing and word processing systems.
• Diary management.
• Help to assist with data monitoring using excel and Power BI housekeeping reports.
• To provide individual administration support as required.
• To assist with coordinating meetings including the provision of note taking, preparation and circulating supporting documentation.
• To provide reception support as required, including answering phones and greeting visitors.
• Liaising with internal and external providers.
• Maintaining the services' shared online workspace/website if required.
• Monitoring email inboxes and dealing with requests promptly.
• Ordering and managing invoices through the procurement system.

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.

Job responsibilities

Please view the attached Job Description and Person Specification documents for complete details regarding this post.

When completing your application, please demonstrate how you meet the role criteria.

We can also offer you many staff benefits to help support you which include:

• Early access to Psychological Therapies and Physiotherapy
• Competitive annual leave allowance
• Car leasing scheme
• Free eye tests
• Money saving options through our salary sacrifice scheme
• Discounts on major high street retailers and restaurants

Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.

Qualifications

• NVQ 3 in Business Administration or equivalent qualification or relevant experience
• Good standard of general education including English

Experience

• Considerable experience in an office administration role
• Extensive experience of Microsoft Office packages, including Word, Excel, and Publisher
• Typing and formatting letters
• Data inputting and monitoring
• Outlook and diary management
• Extensive customer service experience
• Planning and scheduling events, meetings, diary appointments
• Petty Cash and Office finance
• Understand data reports
• Use of Clinical systems
• Minute Taking
• Experience of working in a medical or NHS setting
• Experience of working in a mental health environment
• Familiar with Trust database systems preferably RIO
• Finance/Procurement systems
• Data cleansing

Skills

• Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times.
• Good organisational skills, with the ability to respond to multiple requests and the ability to efficiently manage and organise own workload
• Good office skills being able to work under pressure and deadlines
• Microsoft Office packages including Word, Excel, Outlook and Publisher
• Typing to a high standard, including letter writing and formatting
• Good understanding of information governance and patient confidentiality
• Professional telephone manner with the ability to deal with difficult conversations professionally and compassionately.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lincolnshire Partnership NHS Foundation Trust